Temporary Remote Catastrophe (CAT) Customer Service Representative

First Call

42d • $15 • Remote

About The Position

The CAT (Catastrophe) Customer Service Representative is an on-call, temporary position activated during natural disasters, severe weather, or other events affecting communities regionally or nationally.
You will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time.

Requirements

• 18 years or older
• High school diploma or GED
• Must have a personal cell phone
• Excellent communication skills (written and oral)
• Typing speed of 40+ WPM
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows OS
• Reliable, punctual, and able to self-manage
• Ability to multi-task and thrive under pressure
• Must be authorized to work in the U.S. without sponsorship.
• Own a Windows 11 computer (Chromebooks, macOS, Linux not supported) with 8GB+ RAM
• Private, secure internet connection (Ethernet recommended; no public Wi-Fi, VPNs, or cellular-based internet connections)
• Cell phone (headset recommended)
• Must reside in an approved state: AL, AR, FL, GA, ID, IA, KS, KY, LA, MS, NE, NC, OK, SC, SD, TN, TX, UT, VA, WI

Nice To Haves

• Highly motivated, energetic, and customer-focused
• Positive, confident, and adaptable to fast-paced situations

Responsibilities

• Deliver positive customer service by providing prompt, accurate, and courteous support.
• Demonstrate empathy and professionalism while guiding customers through the claims process.
• Accurately collect, document, and update claim details provided by customers.
• Follow client-specific handling instructions to identify and resolve customer issues.
• Utilize call scripting to ensure consistency, efficiency, and compliance during customer interactions.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED