Temporary Patient Relations Specialist

University of California, Irvine•Orange, CA

17d•$6,002 - $6,122

About The Position

Founded in 1965, UC Irvine is a member of the prestigious Association of American Universities and is ranked among the nation’s top 10 public universities by U.S. News & World Report. The campus has produced five Nobel laureates and is known for its academic achievement, premier research, innovation and anteater mascot. Led by Chancellor Howard Gillman, UC Irvine has more than 36,000 students and offers 224 degree programs. It’s located in one of the world’s safest and most economically vibrant communities and is Orange County’s second-largest employer, contributing $7 billion annually to the local economy and $8 billion statewide. To learn more about UC Irvine, visit www.uci.edu. Your Role on the Team Duties include, but are not limited to: Responds to patient concerns, issues, and grievances; investigates confidential matters, documents activities, and escalates when necessary. Tracks and analyzes patient experience data to identify trends, improvement opportunities, and system failures. Assists patients in interpreting hospital policies, procedures, and services; educates patients about their rights in accordance with state law. Collaborates with internal stakeholders to ensure consistent delivery of patient-centered care and assists in creating hospital-wide patient service programs. Identifies priority satisfaction issues, drafts proposals for new initiatives, and contributes to team goals and strategies.

Requirements

Strong problem-solving skills with the ability to resolve patient issues using sound judgment and diplomacy.
Proven customer service skills with the ability to maintain professionalism, patience, and empathy without admitting wrongdoing.
Excellent written and verbal communication skills in English; ability to handle confidential and sensitive information.
Ability to read, write, and follow written and oral instructions in English.

Nice To Haves

Working knowledge of Electronic Medical Record (EMR) systems and experience in a hospital or clinical environment.
Familiarity with UC policies and procedures.

Responsibilities

Responds to patient concerns, issues, and grievances; investigates confidential matters, documents activities, and escalates when necessary.
Tracks and analyzes patient experience data to identify trends, improvement opportunities, and system failures.
Assists patients in interpreting hospital policies, procedures, and services; educates patients about their rights in accordance with state law.
Collaborates with internal stakeholders to ensure consistent delivery of patient-centered care and assists in creating hospital-wide patient service programs.
Identifies priority satisfaction issues, drafts proposals for new initiatives, and contributes to team goals and strategies.