Temporary Customer Service Coordinator
About The Position
As an industry-leading fintech provider, COCC delivers innovative, comprehensive technology solutions and strategic partnerships throughout the Northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top-quality support. Designated a Top Workplace in Connecticut and a nationally Certified Great Place to Work, COCC recognizes employees as the core of our success. Inspiring you to become extraordinary in work and life. We're looking for a temporary Customer Service Coordinator for our electronic forms team, Monday-Friday from 8:30am-4:30pm for approximately 6 months. This role focuses on working collaboratively with a team to support the day to day activities within the forms team, including form validation, tracking changes, and working closely with our team of software developers. This role is hybrid in our Rocky Hill or Southington office.
Requirements
- High school diploma; 1 year or more experience in the banking industry preferred
- Adaptable, collaborative work style with appreciation for a fast-paced work environment
- Strong organizational and communication skills
- Experience working with clients and customers
- Familiarity with banking systems, terminology and processes
- Applicants for employment in the US must have work authorization that does not currently or in the future require sponsorship of a visa for employment authorization in the United States.
- COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and applicable Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
Nice To Haves
- Experience with core banking application products and Jira preferred
Responsibilities
- Perform testing to ensure functionality for client
- Communicate changes and updates to software engineering teams, working collaboratively across business units
- Manage multiple cases within SLAs and work with programming as necessary to convey customer requests.
- Other projects and initiatives as agreed upon
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
