Temporary Credit Representative

Central States•Tontitown, AR

2d•Onsite

About The Position

Summary: Credit Representatives will be responsible for serving internal and external customers of the Credit Department and managing routine credit tasks, including applying cash receipts to customer accounts, reviewing customer applications for credit, reviewing and reconciling RMAs, and other tasks as needed. Credit representatives will demonstrate a desire to serve customers, build customer relationships, and create raving fans. Core Functions: Accurately processes and applies customer payments, ensuring correct allocation to accounts. Investigates and resolves any issues related to unapplied, missing, or incorrect payments. Ensures all payments are applied within the established timeframes to maintain accurate financial records. Partners with accounting to ensure accurate bank and ledger reconciliations are maintained. Issues, communicates, and documents credits and adjustments as needed in accordance with established processes. Reviews and reports on collection efforts for past due accounts and assists sales team in collection efforts. Ensures customer statements are updated timely and are accurate. Verifies that all customer credit files are complete, accessible, and secure. Works with sales and accounting teams to obtain and maintain Sales Tax Certificates. Generates accurate and timely department reports as needed. Responds to inquiries made to the Credit Department in a timely manner. Works and communicates with Credit Department teammates to ensure goals and KPIs are met. Performs other Credit department duties as assigned by Credit Manager. Duties, responsibilities, and activities are not limited to the list above and may change at any time with or without notice. Key Measures of Success: Prompt and dependable Strong organizational skills Solid written and verbal communication Ability to work within a team Ability to prioritize multiple tasks in a fast-paced environment Ability to handle high volume of work efficiently Communication skills and experience necessary to interface with all levels of management, staff, and customers in a fast-paced, team-oriented environment Ability to assume increasing responsibilities in a rapidly changing environment Understands legal requirements and compliance for credit accounts and capability to manage all aspects of data, relationships, and requirements to protect and mitigate risk. Consistently exhibits and displays the company’s values of “Own It. Can Do. Act in Love.” Own It – Commitment to customer, company, and each other. Can Do – Team Player, Open to Change, & Pursuing continuous improvement. Act in Love – Treating others with humility, respectfulness, kindness, honesty, patience, and self-control.

Requirements

Prompt and dependable
Strong organizational skills
Solid written and verbal communication
Ability to work within a team
Ability to prioritize multiple tasks in a fast-paced environment
Ability to handle high volume of work efficiently
Communication skills and experience necessary to interface with all levels of management, staff, and customers in a fast-paced, team-oriented environment
Ability to assume increasing responsibilities in a rapidly changing environment
Understands legal requirements and compliance for credit accounts and capability to manage all aspects of data, relationships, and requirements to protect and mitigate risk.
Consistently exhibits and displays the company’s values of “Own It. Can Do. Act in Love.”
High school diploma or GED required.

Responsibilities

Accurately processes and applies customer payments, ensuring correct allocation to accounts.
Investigates and resolves any issues related to unapplied, missing, or incorrect payments.
Ensures all payments are applied within the established timeframes to maintain accurate financial records.
Partners with accounting to ensure accurate bank and ledger reconciliations are maintained.
Issues, communicates, and documents credits and adjustments as needed in accordance with established processes.
Reviews and reports on collection efforts for past due accounts and assists sales team in collection efforts.
Ensures customer statements are updated timely and are accurate.
Verifies that all customer credit files are complete, accessible, and secure.
Works with sales and accounting teams to obtain and maintain Sales Tax Certificates.
Generates accurate and timely department reports as needed.
Responds to inquiries made to the Credit Department in a timely manner.
Works and communicates with Credit Department teammates to ensure goals and KPIs are met.
Performs other Credit department duties as assigned by Credit Manager.