Temporary Client Services Associate

Berklee College of Music

1d•$20 - $24•Onsite

About The Position

POWER STATION AT BERKLEE NYC Berklee NYC operates Power Station, the largest professional recording studio in New York City, servicing clients in the music, film, theater, and television industries. The multi-room facility offers audio and video recording at the highest professional levels. Berklee NYC is also home to Berklee’s educational programs in New York City, including a Master of Arts in Creative and Media Technology. The Power Station at Berklee NYC houses facilities for both the commercial studios and academic programs. Containing 5 recording studios as well as a black box theater and spaces such as a video control room, classrooms, and labs, Berklee NYC offers services for recording, education, events, and performances. The facility offers round-the-clock service to both professional clients as well as full-time students operating as a truly hybrid commercial and educational facility. JOB DESCRIPTION Reporting to the Director of Operations, the Client Services Associate position is responsible for tasks related to the day to day function of both the commercial studio and academic/event spaces. Tasks will include opening and closing the building; assisting technical setups of sessions, events, and live performances; inventorying and distribution of equipment for studio sessions; covering front-desk/reception duties and ordering food and going on runs for clients as needed. Client Service Associates also ensure that facilities – both client and academic/event spaces as needed – are stocked with supplies and are in a clean and presentable state at all times. This individual needs to have an astute attention to detail, an understanding of audio and video equipment (advanced knowledge a plus), and some experience in a commercial studio or media production environment. This individual also needs to be willing to work flexible hours to adapt and accommodate their schedule to the schedule of sessions and events.

Requirements

A degree in media, recording, or related field or commensurate experience
Recording studio background or experience greatly preferred.
Knowledge of basic video systems, lighting or live sound a huge plus
A learning and growth mindset to advance in competency with experience at Power Station at Berklee NYC, taking on more complex tasks and roles projects with time.
Attention to detail in all areas of work
Great communication skills, and the ability to interact with clients in a professional and helpful manner.
Problem solving and decision making skills while using good judgment and maintaining professionalism
Willingness and ability to work both independently and as part of a team.
Strong troubleshooting skills.
Demonstrated commitment to diversity, fairness, and equal opportunity.
Culturally sensitive to a wide variety of backgrounds and communication styles.
Flexibility to adapt to changing surroundings and situations.
Ability to work in both traditional and nontraditional settings.

Responsibilities

Opening and closing of the facility.
Inventory and stocking of supplies throughout facility
Assisting in technical setups and breakdowns of commercial recording sessions and both commercial and educational events
Reserving gear for sessions in equipment management system
Assisting on sessions, as needed
Attending to all client needs in the facility
Going on errands and runs
Taking out trash, tidying the studio and all client spaces
Moving equipment around as needed
Setting up instruments and backline as well as microphones and another audio equipment
Moving and setting up video equipment and lighting.
Keeping track of receipts as they relate to expenses for client sessions