Temporary Client Experience Coordinator

Sotheby's•New York, NY

About The Position

Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Sotheby’s promotes access to and ownership of exceptional art and luxury objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 70 categories which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Design, as well as collectible cars and real estate. Sotheby’s believes in the transformative power of art and culture and is committed to making our industries more inclusive, sustainable and collaborative. THE ROLE To manage exceptional post sale client service for a portfolio of sale(s): to oversee and to provide ownership for all post sale activities from the auction through to payment and shipping or collection on behalf of all internal and external clients.

Requirements

Excellent client service skills, with demonstrated capability in active listening, empathy, service recovery and patience
Calm demeanor, especially under pressure
Good numeracy skills. Experience with basic bookkeeping is an advantage
Well presented with a friendly, enthusiastic and welcoming disposition
Exceptional oral and written communication skills
Logical and practical thinking, with excellent resourcefulness and problem-solving skills
Strong organizational skills and follow through
Highest standard of confidentiality, discretion and work ethic
Ability to work both independently and on a team

Nice To Haves

Multi-lingual skills a plus
Prior experience with SAP is desirable

Responsibilities

Assist buyers and sellers through the post-sale process:
Ensure post-auction process and service level agreements (SLAs) are delivered in a timely and professional manner
Facilitate and process post sale transactions, including but not limited to invoicing, payments, post auction sales and seller property returns
Issue timely and accurate client communications
Work with Shipping Coordinator to organize shipping quotes and deliveries
Work with Logistics team to manage client shippers
Ensure financial transactions comply with corporate governance
Partner with other business areas to respond to client inquiries, resolve client issues and execute client transactions to ensure the highest level of client satisfaction
Work with the Specialist departments to action and follow up on shipping and collection recommendations for unsold property
General:
Facilitate temporary releases of purchases for 3rd party services
Manage property releases for non-sale inventory
Participate in project work as requested by Head of Department