Temp Case Manager-Petaluma Outreach (82563)

HomeFirst • Petaluma, CA

1d • $27 - $27

About The Position

Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

HomeFirst Petaluma Outreach Team's purpose is to connect street and encampment homeless individuals to permanent housing and address immediate safety concerns such as connection to emergency shelter. These caseloads include targeted subpopulations of people experiencing chronic homelessness, people benefitting from housing problem solving techniques, and people who need support with the final stages of pre and post-housing. Outreach Case Managers carry dedicated caseloads guided by the Petaluma By-Name-List and the county-wide Coordinated Entry System (CES) By-Name-List and processes. In addition, program staff spend limited time each week conducting “general” outreach at consistent locations and on an ad hoc basis responding to calls. The Petaluma Outreach Team consists of two sub-teams, a program coordinator and director. The Outreach Case Manager is accountable to contract caseload utilization and permanent housing outcomes, documentation and policy compliance, and maintaining effective partnerships in the community.

The Petaluma Outreach Case Manager is passionate about serving others and sees themself in a helping profession long term. They are proactive and responsive to the needs of our participants, meeting them “where they’re at” and bridging the gap between the individual and our services. They manage their time well and demonstrate strong organizational abilities. With the support of program leadership, the Case Manager participates in our culture of learning and increases their knowledge of evidence-based practices over the course of their employment. Together, we model the values and principles of HomeFirst within the agency and broader community. HomeFirst is a diverse company in a diverse field, and the Case Manager seeks to work with people from a variety of social and economic backgrounds. They are a highly collaborative member of our participant services team and enjoy a team-oriented work environment.

Requirements

• 1 year experience in human services.
• Valid Driver's License, ability to be added onto agency fleet insurance (required)

Nice To Haves

• People with lived experience encouraged to apply.
• Bachelor of Arts in Social Work (BASW) degree or related human services field preferred, not required.
• Bilingual in Spanish and bicultural preferred, not required.

Responsibilities

• Provide street and encampment-based case management to unhoused participants throughout the City of Petaluma.
• Effectively guides case load participants through the system of care to permanent housing outcomes.
• Provide linkage and coordinate services to community resources, including health care and shelter, vital documents and benefits applications, family reunification, Housing Problem Solving, etcetera.
• Utilizes best practices in homeless services including: Harm Reduction, Trauma-Informed Care, Motivational Interviewing, Crisis Prevention and Intervention, and Safety Planning.
• Facilitates provision of financial assistance and basic needs items as appropriate to ensure safety, relationship-building, and movement towards permanent housing.
• Proactively advocates for participants and collaborates with community partners regarding supportive services.
• Conducts client intake, including full Coordinated Entry Assessment, as requested by participants and guided by Petaluma By-Name-List.
• Works with program participants to develop and implement an individual case management plan and provide support to help them achieve their housing and personal goals.
• Meets regularly with program participants at a frequency determined by the participants’ needs.
• Provide transportation of participants to critical appointments, housing move-ins, shelter, and additional destinations.
• Limited outside of standard hours support expected when it would benefit participants or to complete resolution of emergency response that begins during standard hours.
• Assist with other duties as assigned.
• Documents, via progress notes in HMIS, all case management activity within five business days.
• Maintains physical case file paperwork and documentation.
• Participates in ongoing analysis of and program alignment with industry best practices.
• Proactively and consistently improves the quality and effectiveness of program services.
• Conducts ongoing re-assessments of the client's needs and status and documents assessment in the Homeless Management Information System database.
• Attends all meetings and training relevant to this position.
• Assist with office-related tasks as needed.
• Works collaboratively with Program Coordinator and utilizes supervision appropriately, maintaining open lines of communication and providing updates on participants’ progress towards goals.
• Attends the Petaluma By-Name-List meeting and reports out on progress with participants as needed.
• Properly reports any suspected cases of abuse.
• Maintains professional relations and conduct.
• Knows and implements agency, program, and applicable county standards and policies and procedures.
• Other duties as assigned.

Benefits

• HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program.
• We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation.
• Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 8 hours of civic engagement leave annually to volunteer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED