Temp Shift Supervisor-(32 Hour) EIH Rue Ferrari (Sunday -Wednesday) 7:00 am to 3:30 pm (83008)

HomeFirst • San Jose, CA

11h • $38 - $38 • Hybrid

About The Position

The Temp Shift Supervisor is responsible for the overall day-to-day operations and supervision of Resident Advocates. They ensure program compliance and service delivery standards are met while fostering a safe and welcoming environment.

Requirements

• AA degree (or equivalent of 2 years of higher education) or three years of field experience in social services
• Sensitivity to the needs of unhouses individuals
• Experience working with unhoused population
• Willingness and ability to work with people from a variety of racial, cultural and economic backgrounds with various lifestyles, sexual orientations and of all ages and genders

Responsibilities

• Works collaboratively with the Program Manager to ensure service delivery standards are met
• Responsible for the care, safety and supervision of program participants, guests, and staff
• Implement and enforce EIH guidelines and EIH site rules by program participants
• Assist with administrative duties to support the Program Manager including screening applications, preparing reports, creating schedules, and securing staff coverage as needed
• Assist with interviewing, recruiting, and training staff
• Ensure the minimum staffing requirements per shift are met
• Participate in staff progressive discipline including development of Corrective Action Plans
• Ensure incident reports are accurate and completed in a timely manner
• Welcome guests to the facility, including program participants, volunteers, staff, and community members
• Ensure Resident Advocates document all services provided into HMIS within 3 business days
• Provide supervision, job coaching and support for staff
• Meet with each member of staff individually on a regular basis
• Ensure rooms are booked and cleaned for workshop providers
• Make timely and appropriate decisions in emergency situations, including awareness of the need for safety of all participants involved, mandated reporting, and contacting appropriate staff/responding agencies
• Supervise workshops for participants on site to include topics such as financial literacy, tenant rights and mediation, resume building, job search and credit repair, etc.
• Respond to guest crises using de-escalation and Mental Health First Aid techniques as applicable
• Adhere to HomeFirst’s service delivery practices, including Trauma Informed Care, client- centered practice, and Crisis Prevention Intervention model
• Complete and submit Incident Reports, Behavioral Contracts, and Gross Violations as needed
• Ensure clothing, linens, toiletries, and other program supplies are in stock and accessible
• Create cabin inspection schedule and follow up inspection schedule
• Support with treatment of participants property prior to Move-In
• Supervise general site clean-up, reporting any maintenance or janitorial needs to appropriate contact, ensure after hours emergency work is completed
• Ensure cabin, facility, and perimeter checks are completed
• Ensure set-up and break-down for any special events or activities
• Complete and file all paperwork in a timely manner
• Maintain professional conduct, attitude, and appearance
• Communicate to and delegate tasks to next shift Supervisor or Manager
• Maintain confidentiality regarding clients, personnel, and other internal agency affairs
• Conduct business according to employee handbook, exercising judgement and serving the best interests of the agency and community
• Maintain compliance with agency/EIH site policies and procedures
• Provide socialization skills- empathetic listening, problem solving, information and referral, mediation, crisis intervention
• Committed to treat each EIH guest with respect and dignity
• Demonstrated conflict resolution skills
• Represent HomeFirst and the program appropriately to volunteers, donors, outside agencies and the public
• Assist with office-related tasks as needed
• Attend all mandatory meetings, workshops, and trainings
• Perform other general duties as assigned

Benefits

• HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program.
• We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation.
• Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 8 hours of civic engagement leave annually to volunteer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree