TEMP Operations Liaison

Mesa Energy Systems•Irvine, CA

4d•$22 - $28•Onsite

About The Position

We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems. The Operations Liaison will manage and streamline customer-facing administrative tasks. This role is essential in ensuring smooth communication with clients, maintaining accurate billing records, and keeping customers informed about service schedules and updates in their specific customer portals

Requirements

High School Diploma preferred or equivalent experience
2 years' experience in an office environment.
Microsoft Excel and Word experience required
Strong oral and written communication skills
Excellent organization and interpersonal skills
Excellent customer service communications

Responsibilities

Serve as the bridge in communication between our customers, coordinators and their system portals
Point of contact with clients regarding invoices and services.
Provide timely updates to customers regarding service schedules, changes, and follow-ups.
Manage and update customer billing portals with timely information
Monitor payment statuses and kickbacks on outstanding invoices.
Upload necessary documentation, reports and service-related records to customer portals
Track and process NTE (Not to Exceed) increases
Communicate with customers regarding approvals, ETA’s and communication in general on the status of work.
Support resolving billing related service issues.
Work with Billing, Coordinators and customers to bridge the gap in communication.
Additional Admin related tasks that help streamline this communication and provide the customer with the most up to date information.
Other duties as assigned