Temp. Event Registration Manager

BI Worldwide•Edina, MN

52d•$22 - $24

About The Position

At BI WORLDWIDE, we are committed to creating belongingness, where D&I is a priority. We invite you to join us as we continue to expand our culture of inclusivity, collaboration, and authenticity together. Our Event Solutions Group is seeking interest and Preferrals for two Temporary Event Registration Managers. The Temporary Event Registration Manager is responsible for all attendee and VIP data management and reporting requirements as well as day-to-day customer and participant communication. This position requires a customer service focus and a positive, enthusiastic personality. Successful candidates are excellent at multi-tasking, strong and contributing team members with sharp attention to detail. We are looking for a commitment through the end of June 2026.

Requirements

Excellent verbal and written communication skills.
Above average customer service skills.
Advanced Microsoft Office Suite skills.
Organization and attention to detail.
Team Player.
Ability to manage multiple priorities and deadlines over several projects.
Some previous business experience required.
Ability to multi-task and project management skills are key drivers for success in the role.

Nice To Haves

Event Registration, Planning, or similar experience in a corporate or 3rd party setting preferred but not required.
Undergraduate degree preferred but not required.

Responsibilities

Participate in planning meetings with account team and customers.
Test and maintain all attendee registration sites in Cvent and Lenos.
Manage and maintain customer invitee lists in database.
Event room block management, including extension rooms, billing, reporting and inventory.
Event activity and breakout meeting management, reporting and inventory.
Create and update Common Participant Questions (CPQ) documentation.
Field and manage all attendee questions, extension requests, and frequently asked questions via phone and email.
Provide data to Event Communications and/or CMC required to support event mailings.
All internal and customer report management.
Final sign-off of all participant mailings to ensure data/list quality and accuracy.
Provide data and reporting for event application(s).
Prepare for and present participant information at briefing meeting prior to event operation.
Create and distribute event surveys and survey report access.
Participate in and gather data for debrief and account review meetings.
Abide by BIW and customer corporate registration and security guidelines.
Occasional travel on-site to support attendee management.
Work overtime and non-traditional hours to meet deadlines and customer requests.
Keep department working documentation up to date.
Provide departmental support as requested by Director.