Registration Event Manager

CONFERENCE DIRECT LLC•Folsom, CA

22h•$70,000 - $80,000•Remote

About The Position

The Registration Event Manager is responsible for meeting contractual obligations, building strong client relationships and working to maintain and/or improve client satisfaction with supporting Event Registration, Mobile Apps and Virtual Meetings Services. Typical functions include, but are not limited to: leading implementation call, creating & execution project plan, building relationships with clients, consultative support, delegation of project tasks to team members, analytical review of event data, and ensuring event success.

Requirements

Bachelor’s degree in a related field or equivalent practical experience
3+ years’ experience in account management focused on client services
Previous experience in Event Technology & Registration platforms preferred: Streampoint, Stova, Cvent, EventMobi, Swapcard, Zoom
Previous experience and demonstrated success managing multiple projects at one time
Ability to communicate professionally and effectively in-person, via email and over the phone
Strong organizational and time management skills
Ability to remain organized and clearly communicate in a fast-paced environment
Ability to break down complex projects and initiatives into attainable project tasks using critical thinking and problem-solving skills
Ability to work across organizations and lines of business
Willingness to participate in departmental projects
Ability to communicate in a remote working environment
Authorization to work in the United States without visa sponsorship

Responsibilities

Create Registration/Event Technology solutions within required deadlines
Ensure client launches are defined, communicated and successfully implemented for Registration, Mobile App & Virtual Meetings Services
Identify areas of critical need and provide solutions to clients
Give consultative feedback and updates to clients as needed
Responsible for providing weekly update on project status. Required to notify customers when project has reached 70% of contracted hours
Monitor time spent on accounts to maximize efficiency and stay on budget
Complete final event check prior to event Site launch
Lead the planning and fulfillment of onsite or day of support event services.
Other responsibilities in the areas of Virtual Meetings, Mobile Apps, and Registration as needed
Manage Event Technology build and service to ensure contractual obligations are met
Work with build and service teams to implement project timelines
24-Hour Client Response Time
Client invoicing within 10 Days of event end date
Customer reporting within 7 Days of event end date
Client surveys
Function as point-of-contact for escalations for Client and Associate issues.
Proactively provide recommendations for corrective action to leadership as appropriate.
Troubleshoot issues, thereby identifying and remedying trends.
Plan, execute and manage event services using designated technologies within the world of Registration, Mobile Apps & Virtual Meetings
Lead weekly client conference calls as required
Provide client reports to include strategic analysis and suggestions for future events
Required to record time spent using designated time tracking, currently Harvest
Provide strategic recommendations for process enhancement, increasing efficiencies, improving service and retaining customers with assigned accounts
Finalize contractual obligations by completing the close process, final reporting and invoice within 30 days post-event.
Promote additional services provided by ConferenceDirect such as Registration, Housing, Event Technology, and Mobile Apps
Additional responsibilities beyond what is listed above may also be required as needed
Other duties as assigned