Teller

Citizens Trust Bank • Atlanta, GA

194d

About The Position

Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution's values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth.

Requirements

• One year of previous teller or cash handling experience
• High School Diploma; or some college experience a plus
• Excellent quality customer service, sales, and telephone skills with a genuine interest in serving customers and the ability to collaborate and build good cross-functional business relationships
• Strong analytical, technical, problem resolution, sales and critical thinking skills
• Technology-savvy and proficient in using advanced Microsoft Office (Excel, Word, PowerPoint, etc.) understanding of the FIS Horizon core Banking system
• Expert level written and verbal communication and diplomacy skills with the ability to communicate clearly, concisely, persuasively, informatively, tactfully and effectively work across all levels of the Bank
• Outgoing and trustworthy with the ability to effectively handle and maintain confidential matters and information
• Demonstrated ability to use accurate and great judgment, discretion, and reasoning, as well as, make sound business decisions, comprehend, and follows directions and instructions
• Ability to work in a fast paced, high performance and changing environment, and must be able to adapt to change
• Must be able to demonstrate and maintain a positive composure and consistently demonstrate professional appearance, demeanor, image, and consistently represent the CTB Brand
• Must be a self-starter who is self-motivated and directed with the ability to handle multiple tasks; goal oriented with the ability to produce quality results, meet all established goals, objectives, deadlines, and expectations; ability to comply with all bank policies, procedures, regulations, and laws
• Ambitious with a strong work ethic and high integrity, positive behavior, ability to work both independently and as a part of a team in a collaborative environment; detailed-oriented with excellent time management and strategic planning skills
• Exceptional creativity with the ability to prioritize work and meet deadlines
• Must be flexible and energetic with a competitive and winning spirit
• Assertive and demonstrates initiative with the ability to work through situations and find win-win solutions

Responsibilities

• Performs the basic transactions of a paying and receiving teller such as processing deposits and loan payments, verifies cash and endorsements of check cashing
• Provides excellent care to clients regarding daily transactions, addressing inquiries, and problem resolutions in accordance with bank policies
• Confirms identification for client and determines that all necessary documents are in proper form and within authorized limits
• Ensures compliance with all internal controls and established policies and procedures
• Works established schedule including Saturdays when assigned
• Promotes and advise on banking solutions
• Places holds on funds as necessary; completes change orders
• Performs specialized tasks such as preparing money orders, cashier's checks, and redeeming savings bonds
• Accepts and process credit card payments and withdrawals and credit card cash advances payments
• Balances currency, cash and checks in cash drawer at end of shift
• Assists with the development of department procedures, policies, and processes
• Delivers exceptional customer services consistently to all business lines; maintain positive and productive working relationships with all internal and external customers
• Adheres to all policies, procedures, processes, bank's practices, guidelines, expectations, laws, and regulations
• Exceeds all established position sales and referral goals, objectives, and expectations
• Demonstrates consistent professional appearance, image, ethics, integrity, demeanor, and represent the CTB brand
• Leads initiatives, add value, support the Bank's vision, core values, business principles, goals, and objectives

Benefits

• Medical, Dental, Vision, and Prescription
• 401(k) Retirement Plan
• Life Insurance
• Accidental Death & Dismemberment
• Short&/Long Term Disability
• Flexible Spending Plan
• Paid Time Off, Vacation, and Holiday Pay
• Tuition Reimbursement
• Employer Assisted Housing Program
• Wholesale Membership Program
• Wellness Program
• Employee Assistant Referral Services (EAP)
• Legal Shield Program
• Group Cancer & Accident Insurance Programs
• Worker's Compensation Program
• Free Banking Services
• Awards and Recognition Programs
• Training & Development Programs and much more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 51-100 employees