Teller

About the position

The position is for a full-time Teller at a Credit Union, requiring 40 hours of work per week. Tellers act as service representatives responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances. They are also responsible for balancing each day's transactions and verifying cash totals. Tellers establish and build member relationships by identifying members' needs and educating them about specific products and/or services, while enthusiastically cross-selling Credit Union services. They perform a broad variety of member services functions such as opening and closing accounts, renewing certificates, and assisting members with bookkeeping and account maintenance. Certified Tellers should be able to resolve more complex member transactions independently and assist members via all channels such as phone, mail, text, email, and video solutions. They actively promote and cross-sell digital services to members and serve as a digital services expert in the branch.

Responsibilities

• Assumes responsibility for the efficient, effective, and accurate performance of teller functions.
• Ensures teller functions are correctly performed and are in accordance with established policies and procedures.
• Maintains privacy of member account information.
• Performs a wide variety of teller paying and receiving functions both 'in person' and processes 'bank by mail' transactions.
• Receives share deposits and loan payments, prepares proper receipts.
• Processes transfers, cash advances, traveler's checks, cashiers' checks, and money orders.
• Disburses cash or check share withdrawals.
• Processes and posts CD, HSA's and all types of IRA's.
• Verifies transactions, monitors deposit amounts, and examines documents for endorsement and negotiability.
• Detects and resolves discrepancies promptly.
• Makes risk assessments of negotiable items including checks, drafts, wires, and cash withdrawals within assigned limits of authority.
• Balances daily transactions and verifies cash totals, investigates and resolves out-of-balance conditions.
• Certified Tellers provide 'override' function for other Tellers within defined authority limits.
• Performs all Member Service and Sales functions in accordance with established policies and procedures.
• Maximizes the penetration of Credit Union products and services by identifying members' needs and additional cross-sell opportunities.
• Actively and professionally cross-sells Credit Union services and records accepted teller referrals.
• Answers questions and assists members with more complex transactions and account problems.
• Responsible for handling member interactions via all channels professionally.
• Opens and closes accounts as requested by members.
• Resolves transaction corrections in a timely manner in accordance with policy and procedures.
• Actively cross sells AFCU digital services including Online Banking, Mobile banking, Card Guard, Bill Pay, Mobile Deposit and others.
• Assists with the daily maintenance operations of self-assist in branch machines and video equipment.
• Assists area personnel as required and provides guidance to other Teller Service Reps and Trainees.
• Keeps supervisor informed of area activities and of any significant problems or concerns.
• Responsible to adhere to Branch Safety, Security, and Teller Audit procedures.

Requirements

• High school graduate or equivalent.
• Excellent communication skills and willingness to assist others.
• Ability to successfully recognize and offer sales opportunities.
• Professional appearance, dress, and attitude.
• Solid math skills.
• Attention to detail and accuracy.
• Ability to operate related computer software, and other business equipment including 10-key, currency and coin counters, cash machines, self-assist machines, video, iPad and telephone.

Nice-to-haves

• Previous retail sales or other similar financial institution work experience preferred.

Benefits

• Pay Range: $15.00/hr to $17.63/hr