PNC-posted about 1 year ago
Full-time • Entry Level
Columbus, OH
Credit Intermediation and Related Activities

As a Full Time Teller at PNC's Retail Branch, you will provide exceptional customer service, perform high volume banking transactions, educate customers on new technology, and develop banking product referral opportunities. This role is focused on enhancing customer financial wellbeing and loyalty while ensuring efficient branch operations.

  • Deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
  • Process a variety of customer interactions and educate customers on available financial alternatives.
  • Identify banking opportunities during customer interactions and make appropriate referrals.
  • Engage with customers in the lobby to connect and position PNC products to meet their needs.
  • Educate customers on options for managing financial transactions using technology and resources.
  • Apply product and procedural knowledge to solve customer problems.
  • Adhere to all policies and procedures, demonstrating sound judgment within established limits.
  • Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
  • Knowledgeable of customer needs and satisfaction to create customized solutions.
  • Ability to assess and manage risks associated with business objectives and activities.
  • Accountability
  • Banking
  • Client Loyalty
  • Customer Experience (CX)
  • Customer Service
  • Identifying Opportunities
  • Leveraging Technology
  • Proactive Sales
  • Medical/prescription drug coverage with Health Savings Account feature
  • Dental and vision options
  • Employee and spouse/child life insurance
  • Short and long-term disability protection
  • 401(k) with PNC match
  • Pension and stock purchase plans
  • Dependent care reimbursement account
  • Back-up child/elder care
  • Adoption, surrogacy, and doula reimbursement
  • Educational assistance
  • Robust wellness program with financial incentives
  • Paid maternity and/or parental leave
  • Up to 11 paid holidays each year
  • 8 occasional absence days each year
  • 15 to 25 vacation days each year depending on career level and years of service
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