Teller

About the position

The Teller position at Valley First Credit Union involves performing member transactions with a high level of accuracy, including cash handling, processing deposits, and loan payments. The role focuses on assisting members in meeting their financial needs while providing superior service and identifying cross-selling opportunities.

Responsibilities

• Perform member transactions with a high level of accuracy, including receiving and disbursing cash, checks, and money orders.
• Demonstrate efficiency with financial transactions for checking, savings, and borrowing members.
• Receive loan payments and savings deposits from customers, addressing inquiries on accounts.
• Research, troubleshoot, and resolve customer and internal inquiries regarding policies, practices, and products.
• Issue money orders, receive currency for coin, and verify amounts.
• Balance cash drawer daily to assure accuracy in transactions and notify supervisor of any outages.
• Assist other departments and branches with transactions as needed.

Requirements

• Must have 1+ years of customer service and cash handling experience.
• Employee must be professional, dependable, and flexible.
• Excellent communication skills.
• Excellent interpersonal skills with members and co-workers.
• Maintain enthusiasm towards job functions and duties.
• Maintain thorough knowledge of all Credit Union products and services.
• Ability to evaluate each member's financial situation and cross-sell beneficial products and services.
• Support sales and service objectives; meet monthly, quarterly, and annual goals as set forth by management.
• Employee must possess problem resolution skills.
• Maintain knowledge of rules and regulations that govern credit unions.

Nice-to-haves

• Flexibility to occasionally work early or late hours, typically with advance notice.

Benefits

• Pay rate ranging from $21-$27 per hour based on experience and geographic location.
• Full-time position typically requiring 40 hours per week.