Teller

Glacier Bank • Yuma, AZ

239d

About The Position

Join one of the best banks in Arizona. Foothills Bank has been on the list of Top Companies to Work for in Arizona for 4 years in a row and ranked #1 this year! Tellers are responsible for greeting customers visiting the branch and using the essential skills of effective communication and listening to meet the financial needs of customers while developing customer relationships. Tellers perform routine teller and bank transactions, educate customers as to products/services available, open new and maintain existing deposit accounts as well as other customer service duties. Tellers promote the image and reputation of Foothills Bank by their service and competency. Tellers adhere to expectations regarding accuracy and timeliness of scanning teller work and keeping their Cash Drawer balanced with any discrepancies on the cash drawer not exceeding policy limits.

Requirements

• High school diploma or equivalent.
• Minimum of six months of banking experience, including cash handling and customer service experience.

Nice To Haves

• A high level of customer service and interpersonal skills to communicate effectively throughout the bank and to represent the bank positively to current and potential customers.
• Demonstrated effective interpersonal relationships and teamwork.
• Professional verbal and written communication skills.
• Ability to operate a computer and other standard office equipment, such as copier and fax machine.
• Basic reading, writing and mathematical skills.
• Proficient in typing with the ability to spot details and errors.

Responsibilities

• Perform transactions for bank customers, including but not limited to: receive deposits, accept checks for cashing, accept loan payments, accept wire transfer requests, fill business change orders, issue cashier's checks, redeem savings bonds, process credit card advance requests, process foreign currency transactions, process telephone transfers, process and record night deposit transactions, process check orders, issue debit cards.
• Possess a basic knowledge of bank products such as checking, savings, and money market accounts, Certificates of Deposit (CD), and e-banking services.
• Promote High Performance Checking Tell-A-Friend Program as well as helping with branch displays and big day promotions.
• Effectively sell and cross sell the services and accounts offered by the bank to best fit customers' needs.
• Assist customers in safe deposit entries, reconciling accounts, closing accounts, and change of addresses as well as providing statement printouts and check copy requests.
• Answer incoming calls, direct calls, take messages and return calls.
• Maintain daily balancing record by correctly balancing cash, locating overages and shortages, selling excess cash to vault and maintaining established cash levels in drawer.
• Sort, count, and wrap money to be transferred to the vault.
• Proficient in banking platform software and available to train new employees in teller duties.
• Take responsibility for remaining compliant with all applicable banking laws and regulations as well as following company policies and procedures, management directives, security and operational procedures.
• Responsible for maintaining accuracy and attention to detail in all aspects of the job.
• Responsible for keeping all information related to customers, co-workers and the bank private and confidential.
• Proactively protect the bank and its customers from counterfeit and fraudulent activity by staying current on fraud warnings and initiating discussion with customers regarding specific transactions to prevent potential loss to customers and the bank.
• Initiate a Suspicious Activity Report (SARF) when applicable.
• Complete all required annual compliance training and continuing education to stay current with bank policy, regulations, and licensing requirements.
• Responsible to be aware of the security of bank and adhere to the bank's security policy.
• Notify management of any situation that may cause a security risk.
• May be required to work at other local Foothills Bank branches due to staffing shortages.
• May be trained to open new accounts and cover the platform as needed.
• Keeps management appropriately informed of area activities and any significant problems.
• Participate in community service and bank sponsored activities.
• Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as organization personnel.
• Complete required bank and BVS training courses within assigned time frames.
• Represent the bank in a professional manner which includes a professional image, confidentiality, a 'consider it done' attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs.
• Keep work area tidy.
• Attend and participate in meetings as required.
• Greet customers in lobby.
• Additional duties as requested or assigned.
• Regular and predictable attendance is an essential function of this job.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Benefits

• Medical, dental, vision, and life insurance.
• Health savings account option.
• Employee Assistance Program (EAP).
• Health rewards program.
• 401(k) retirement savings plan.
• Discounts on banking products and services.
• Paid Time Off (PTO) and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED