Teller

My Community Credit Union•Midland, TX

12d

About The Position

Tellers are the friendly face and trusted guide that members rely on every day. In this role, you’ll handle their most important financial moments, processing transactions accurately, answering questions with patience, and helping them discover tools that make banking easier. Tellers are the people who turn routine visits into genuine connections, spotting opportunities to support members’ needs and making each interaction smooth, positive, and memorable. If you love creating great experiences, enjoy working with people, and take pride in getting the details right, this is a place where your service truly makes a difference.

Requirements

Minimum of 6 months of experience in cash handling and delivering high-quality service.
Graduation from an accredited senior high school or equivalent or GED
A warm, friendly, and approachable presence, you genuinely enjoy interacting with people and helping them feel comfortable with their finances.
Strong attention to detail paired with a calm, steady approach, because accuracy matters when handling member transactions.
A natural talent for building rapport, remembering faces, and making every member feel like they belong.
Excellent communication skills when working with members and team members.
A proactive mindset and willingness to learn, adapt, and look for opportunities to improve processes and member experience.

Responsibilities

Handle members’ most important financial moments.
Process transactions accurately.
Answer questions with patience.
Help members discover tools that make banking easier.
Spot opportunities to support members’ needs.
Make each interaction smooth, positive, and memorable.
Make every member feel valued by listening first, understanding their needs, and delivering solutions that genuinely help.
Create a welcoming, stress‑free environment at the teller line.
Handle every transaction with care, accuracy, and trustworthiness, protecting members’ money and the credit union’s reputation through precise work and strong ethics.
Keep cash drawer balanced, follow procedures, and go the extra mile to ensure members leave with everything they came for (and more).
Stay curious, keep learning about products and digital tools, and look for opportunities to make the member experience smoother, easier, and better.
Support your branch team by sharing knowledge, helping during busy times, and creating a positive atmosphere where coworkers and members feel supported.
Set the tone, warmth, professionalism, and trust start at the frontline.
Keep daily operations running smoothly.
Protect members’ money by balancing the Teller drawer, following procedures, and catching errors.
Connect members to solutions through thoughtful conversations.
Strengthen member loyalty by providing great service that keeps members coming back and makes them more likely to recommend the credit union to others.
Help maintain compliance and accuracy through proper procedures, documentation, and attention to detail.