Teller, West Street Branch

Greylock Federal Credit Union • Pittsfield, MA

6d • $20 - $21 • Onsite

About The Position

Under the supervision of the Branch Manager, performs a variety of teller and member services to Credit Union members in conformance with established Credit Union policies, strategies and procedures.

Requirements

• High School diploma or its equivalent.
• Six months cash handling experience in a financial or service related position preferred.
• Good organizational, interpersonal, communication, problem solving skills and attention to detail required.
• Ability to efficiently and effectively service high a volume of transactions.
• Perform as a team player, displaying positive and professional attitude toward members and co-workers.
• Ability to use various types of office equipment, including office software, spread sheet applications and adding machines and PC proficient in Microsoft Office.
• Ability to lift up to 25 pounds and stand for a long period of time.

Responsibilities

• Performs any functions, within scope of authority and expertise to provide the highest level of service and responsiveness to the members served by the Credit Union while performing all duties in accordance with prescribed regulatory compliance guidelines and Credit Union policies and procedures.
• Accurately processes a variety of member transactions in accordance with cash handling procedures and policy (deposits, withdrawals, loan payments, check cashing, etc). Cross-trained to effectively image checks to assist with the Branch Capture function. Balances cash, work and ensures proper documentation is signed and stamped at end of day.
• Actively cross sells and provides information concerning Credit Union products and services in accordance with Credit Union policies. Promotes Branch business development and seeks to broaden member base. Responds to member inquiries and refers to Member Services for further action as needed.
• Adheres to branch security practices and guidelines (secures work station, keys, combinations, key-card and member information), and regulatory compliance. Accountable for organizing work station, inventorying cash/coin, requesting currency and hand counting upon receipt. Keeps abreast of ongoing changes, specific to job knowledge, through the use of comprehension exercises, questionnaires and the GOLD/BVS (Greylock Online Learning and Development) courses.
• Actively participates in all sales campaigns through the use of The Product Knowledge Center, TMAs and Forums.
• Uses Greylock’s principles of Relationship Decisioning.
• Promotes the Credit Union wherever and whenever possible. Encouraged to actively represent the Credit Union in local civic, community and professional organizations.
• The above is a description of the ordinary duties of the position. It should be expected that from time to time other duties related and unrelated to the above, may be assigned and, therefore, required.

Benefits

• Greylock’s health benefits, independently benchmarked, are largely market leading.
• We strive to offer a comprehensive package of value including a suite of health options (2 medical plan options, FSA Medical/Dependent Care, HSA/HRA, dental, vision, wellness), retirement- 401k plans with employer match & employer pension contributions, PTO, employee incentive plans, and an opportunity for profit sharing.
• We round out the package with employer paid life insurance along with both short- and long-term disability.
• To meet your individual needs additional life, accident, and critical illness benefits may be elected.
• We continue to engage with employee feedback and augment our offerings, recently adding pet insurance, and Medicare employee assistance to name a couple.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees