Teller

Citizens Alliance Bank Careers•Howard Lake, MN

7d•Onsite

About The Position

This position will assist in coordinating professional and knowledgeable assistance to all customers. This position will promote and advise on the bank’s products and services. The Bank Teller will refer customers to the appropriate staff for additional assistance with the bank’s products and services. This position will receive calls and respond to customer inquiries and concerns, they will handle daily transactions and questions in accordance with Bank policies and procedures. The level of this position is based on years of service, education and/or equivalent experience, knowledge level and skill set. Essential Funct ions : To perform this job successfully, an individual must be able to perform each Essential Function and Skill satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High School diploma or GED.
Continuing Education to maintain job knowledge.

Nice To Haves

One to three years of banking/teller experience.
Administrative experience and or customer service experience.
Proficiency in Microsoft Suites.

Responsibilities

Handles customer account transactions which many include verifying incoming cash, accurately dispersing cash, accepting various deposits and payment and cashing checks.
Sell Cashier’s checks and gift card to customers as required.
Answer phones and/or complete telephone transfers.
Thoroughly understands imaging operational procedures including start-up, shut down and preparing work in such a manner that ensures the highest read rate possible.
Must be able to remain in a standing or stationary position 50% of the time.
Must occasionally lift 30 pounds.
Balance their respective Teller drawer.
Buy and sell money.
Process coin through the coin machine and wrap coin.
Process daily bank deposits; night drop and mail receipt deposits.
Conduct customer research requests.
Process check orders.
Assist with monitoring faxes and customer service e-mails.
Fill out CTR’s.
Take customer stop payments.
Assists customers with safe deposit boxes.
Assists with outgoing mail.
Excellent written and verbal communication skills.
Obtain and maintain a working knowledge of regulatory requirements as they relate to safety and soundness, compliance and operations.
Verify account balances, give out account information to customers, print copies of items and/or statements from customer accounts.
Maintain a general knowledge of all Bank products and cross-sell these products.
Adherence to all BSA/AML Laws, Regulations and Compliance will be required in this position.
Ability to prioritize workload.
Assist co-workers as needed.
Physical presence in the bank is required.
All employees are expected to exemplify and follow our core values.
Regular attendance and punctuality when reporting to work.
Travel for trade and industry schools and seminars as needed.
This position may require installation of a Multi-Factor Authentication (MFA) app on an employee’s personal mobile device. The MFA apps are used to authenticate a user’s identity to the system for security purposes.
Adhere to and comply with all applicable, federal, and state laws, regulations, and guidance, including those related to AML, as well as adhere to the Bank's policies and procedures.
Perform other duties as assigned and requested.