Teller - Helena, AR

Southern Bancorp-posted about 11 hours ago
Full-time • Entry Level
Onsite • Helena-West Helena, AR
11-50 employees
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We have a passion for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, and exceeding expectations. Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture. You will have the opportunity to help people experience our Customer Promise – wealth builders for everyone by helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs. As a Universal Banker I in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences. You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our Universal Banker II when appropriate.

  • Engages clients as they enter the branch by welcoming them and making them feel appreciated including managing lobby traffic, checking clients into the waiting queue, and delivering the utmost world class customer experience environment.
  • Performs branch operations which may include managing cash devices such as the cash drawer, cash vault, ATM, or others while adhering to all bank policies and procedures and performing account origination for consumer clients.
  • Provides proactive client outreach to gauge success and offer new tools to help them meet their consumer banking and investment goals.
  • Champions new Universal Banker skills such as tablet utilization, account opening, and other key initiatives, helping customers as they learn new ways to bank leveraging all channels of banking.
  • Educates clients on the usage of technology self-service options such as leveraging the Southern Mobile App, Southern.com, and ATMs to complete their banking needs whenever, wherever, and however they want.
  • Shares best practices across the supported branches to deliver a strong controls environment and exceptional customer experience.
  • High School diploma or equivalent.
  • Minimum six months of customer service and cash handling experience; experience in a bank or similar financial institution preferred.
  • Strong customer contact skills to meet and greet the public in a friendly, courteous manner responding to a variety of situations in a professional manner
  • Maintain confidentiality of the Bank’s records and customer transactions.
  • Detail oriented, accurate, and able to multi-task; good mathematical aptitude
  • Ability to operate a computer terminal, 10 key, and other general office equipment
  • Willingness to be involved and represent Southern Bancorp through civic and community organizations.
  • 401(k)/Roth plan with immediate eligibility and employer match up to 6%
  • Employee stock ownership plan
  • Discounted rate on primary home mortgage
  • Credit and housing counseling as well as free financial education tools available to customers and employees
  • No deductible medical insurance plan
  • Dental and vision insurance
  • Employer paid life and long-term disability insurance
  • Flexible Spending Accounts
  • Paid holidays and paid time off
  • Bonus plan
  • Opportunity for merit raises
  • Employee reward and recognition programs
  • Community service opportunities
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