Teller (Full Time)

FREEDOM FEDERAL CREDIT UNION

9h • $19

About The Position

Freedom Federal Credit Union believes that a great member experience begins with a great team member experience. We value our team members not just for their talent, but also for the difference they make to our members and the communities we serve. We strive to help our team members live up to their fullest potential, and, with that in mind, provide each of them with a healthy, safe, and positive, yet challenging, work environment. A positive work-life balance, personal growth, purposeful work, and recognition of accomplishments are an essential part of what we offer. We’re looking for people to join our team, who share our vision and passion to make a positive financial impact on our members’ lives. If you’re ready to take the next step, join Freedom to truly make a difference.

Starting rate for this role is $19/hour (rate is commensurate with applicable experience). 
This position is eligible for a $500 sign-on bonus. 

Summary:

The Freedom Federal Credit Union Teller supports an environment of member loyalty by creating a positive experience and completing basic financial transactions for members. This role identifies and educates members on options for financial transactions by leveraging product knowledge and technology resources.

Requirements

• Customer Service Orientation
• Sales Skills
• Communication Skills
• Attention to Detail
• Problem-Solving Abilities
• Technical Proficiency
• Time Management
• Team Collaboration
• High School Diploma or equivalent
• Minimum 6 months experience in customer service and cash handling
• Ability to work flexible hours, including weekends, as needed

Responsibilities

• Greet members and visitors in a friendly and professional manner.
• Address member inquiries regarding account information, transactions, and credit union products and services.
• Resolve member issues and complaints promptly and effectively or refer to appropriate personnel.
• Identify member needs by asking open ended questions around credit union products and services.
• Refer members to branch staff for further product presentation and enrollment.
• Perform teller duties such as cashing checks, accepting deposits, processing withdrawals, and handling payments.
• Balance cash drawers and reconcile discrepancies.
• Process wire transfers and other financial transactions accurately and efficiently.
• Adhere to all credit union policies, procedures, and regulatory requirements.
• Maintain confidentiality and security of member information.
• Identify and report suspicious activities in compliance with anti-money laundering (AML) regulations.
• Work closely with other team members to ensure a cohesive and efficient branch operation.
• Participate in branch meetings and contribute ideas to improve branch performance and member satisfaction.
• Maintain accurate records of member interactions and transactions.
• Prepare and submit reports as required by management.
• Keep abreast of changes in credit union products, services, policies, and procedures.

Benefits

• Paid time off Accrual of 17 days in 1st year of employment
• 11 paid holidays with an extra floating holiday for your birthday
• Medical, Dental, and Vision coverage – Single and Family options available
• Supplementary Health Benefit offerings including Critical illness insurance, Accident Insurance, and Hospital Indemnity Plans
• Life and AD&D Insurance, Short-Term and Long-Term Disability Plans
• 401k Retirement Plan with employer match options after 1 year, potential for additional discretionary contribution from the organization each year
• Tuition Reimbursement options of up to $5,250 each year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees