Teller

Essential Credit Union•Walker, LA

51d

About The Position

Teller Position Purpose Provides excellent member service and performs the perfect teller transaction for all members. Process deposits, transfers, withdrawals, and other transactions in accordance with policies and procedures; must always be aware of fraud loss and check cashing guidelines as well as other security and transaction documentation requirements. Responsible for the security of assigned cash which must be maintained and balanced within established guidelines. Achieves monthly sales goals for cross selling credit union products.

Requirements

High School Diploma or GED required.
Maintain knowledge of Microsoft Office Products (word, excel, and office).
Use of desktop computers.
Working knowledge of other core systems.
Annual training to ensure compliance with NCUA requirements, rules, and regulations.
One (1) year experience in a financial institution setting.
Working in a previous cash handling and customer service environment.
Professional, well-developed interpersonal skills necessary for servicing Credit Union members and projecting a positive image to members.
Use of critical judgment in day-to-day situations and problems within established guidelines.
Perform primarily sedentary work on computer or laptop for an average of eight (8) hours per day.
Lifting and carrying up to 35 lbs. when moving cash drawers or coin bags.
Must be capable of climbing/descending stairs in emergency situations.
Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator.
Must be able to work extended hours whenever required or requested by management.
Must by capable of regular, reliable, and timely attendance.
Must be able to perform job functions with supervision and work effectively either on own or as part of a team.
Must be able to read and carry out various instructions and follow oral instructions.
Must be able to speak clearly and deliver information in a logical and understandable sequence.
Must be able to perform basic mathematical calculations with extreme accuracy.
Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace.
Must be able to effectively handle multiple, simultaneous, and changing priorities.
Must be capable of exercising highest level of discretion on confidential matters.

Nice To Haves

Credit Union or banking experience desired.

Responsibilities

Assumes responsibility for performing transactions timely and accurately.
Performs member transactions, including but not limited to deposits, withdrawals, cash advances, loan and VISA payments, transfers, and check cashing.
Processes cash advances, travelers’ checks, official checks, issues temporary checks, saving bonds and wires.
Updates ATM and Debit card, night drop, open and closing, over and short, key box logs daily.
Ensures all checks are processed through imaging software timely and accurately.
Verifies transactions.
Monitors deposit amounts and examines documents for endorsement and negotiability.
Balances daily transactions and verifies cash totals.
Investigates and resolves out-of-balance conditions.
Cross sells credit union products and services.
Provides account information and quote credit union rates.
Fills out CTR and UAR reports as needed.
Answers questions and solves member problems regarding account and loan information.
Maintains and projects Essential FCU’s professional reputation and privacy of account information.
Assists other personnel and staff as needed.
Keeps supervisor informed of area activities and of any significant problems or concerns.
Completes required reports and records accurately and promptly.
Attends meetings and training as required.
Maintains a clean, secure, and organized work area.
Stays abreast of all policy changes and revisions.
Attend annual robbery and security training.
Secures drawer keys.
Follows Bank Secrecy Act, Consumer Identification Policy, and OFAC policies.
Process transactions accurately and efficiently.
Deliver quality service to membership and colleagues consistently.
Adhering to BSA and OFAC regulations.
Always adhere to member confidentiality rules and displays professionalism.
Must be reliable and punctual.