Teller
About The Position
At Associated Bank, Tellers provide exceptional service and support to every customer interaction. In this front-line role, you’ll process transactions accurately, identify opportunities to meet customer needs, and promote financial solutions that help clients achieve their goals. Tellers grow their banking knowledge while contributing to a team that values collaboration, integrity, and community impact. Associated Bank strives to create an inclusive culture where different perspectives are valued and recognized as strengths critical to success, encouraging growth and development. The bank requires direct representation of oneself and experiences during the recruiting and hiring process and conducts thorough background checks on all new hires. Associated Bank's purpose is to uplift customers, community, and colleagues to be financially stronger through a relentless focus on people, a winning spirit, listening before acting, and a commitment to achieve together.
Requirements
- High school diploma or equivalent combination of education and experience
- Up to 2 years of demonstrated customer service experience
Nice To Haves
- Experience in retail banking, cash handling, or financial services
Responsibilities
- Deliver friendly, professional customer service that reflects Associated Bank’s brand promise.
- Accurately and efficiently process customer transactions while following all policies and procedures.
- Identify customer needs and refer them to colleagues for additional financial solutions.
- Promote current offers, products, and services that benefit customers.
- Answer questions and resolve customer concerns with professionalism and care.
- Support daily branch operations, including servicing vaults, night drops, and ATMs as assigned.
- Demonstrate and educate customers on digital and self-service banking tools.
- Collaborate with team members across multiple branches to ensure seamless service.
- Fully complies with all applicable enterprise policies and procedures.
- Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act.
- Responsible for reporting suspicious activity to Financial Intelligence.
- Responsible to report all customer complaints as prescribed and procedure violations to management or HR.
- Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline.
Benefits
- Supportive, growth-focused team that values your contributions and invests in your development.
- Meaningful career paths.
- Community engagement opportunities.
- Culture built on respect and teamwork.
- Retirement savings including both 401(k) and Pension plans.
- Paid time off to volunteer in your community.
- Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
- Competitive salaries with professional development and advancement opportunities.
- Well-being programs and incentives.
- Parental leave.
- Employee stock purchase plan.
- Military benefits.
- Personal banking, loan, investment and insurance benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
