Teller

PNC•Pittsburgh, PA

17h•Onsite

About The Position

At PNC, the Teller role is a full-time position within the Retail organization, based at the North Hills Banking Center branch in Pittsburgh, PA. PNC operates as an in-office company, promoting a collaborative and supportive culture. The position focuses on delivering a unique customer experience to improve financial wellbeing and foster loyalty, while also increasing the customer's share of wallet. Tellers process various customer interactions, educate customers on financial alternatives, and identify banking opportunities for referrals to branch staff. They engage with customers in the lobby, position PNC products, and educate on leveraging technology for financial transactions. The role requires applying product and procedural knowledge to solve customer problems, adhering to policies, and ensuring efficient and accurate daily operations. Employees are expected to be customer-focused and adept at managing risk in line with PNC's Enterprise Risk Management Framework.

Requirements

Competencies: Accuracy and Attention to Detail
Competencies: Addressing Customer Needs
Competencies: Banking Products
Competencies: Digital Awareness
Competencies: Effective Communications
Competencies: Fraud Detection and Prevention
Competencies: Managing Multiple Priorities
Competencies: Matrix Management
Competencies: Problem Solving
Competencies: Understanding Customer Needs
Work Experience: Prior experience is not required.
Work Experience: In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education: No Degree
Certifications: No Required Certification(s)
Licenses: No Required License(s)

Nice To Haves

Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales

Responsibilities

Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
Processes a variety of customer interactions.
Educates customers on alternatives available for their financial interactions.
Identifies banking opportunities during the customer interaction and refers as appropriate.
Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
Applies product and procedural knowledge to solve customer's problems.
Adheres to all policies and procedures, demonstrating sound judgment within established limits.
Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
Be Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Be Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service