Teller l

BLACK HILLS FEDERAL CREDIT UNION•Rapid City, SD

2d•$18•Onsite

About The Position

We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, "We Improve Lives." This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members. At BHFCU, we’re committed to improving the lives of our members every day, and we look for people who share that passion. Don’t have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths. Starting Pay: $17.50 (may increase depending on relevant experience) General Purpose: Assist members with transactions and perform other teller duties.

Requirements

Job requires a high school level of language, math and reasoning skills.
Direct cash handling experience in previous positions with equal responsibilities is acceptable.
Formal training should be supplemented with continuing education.
Ability to understand and follow moderately complex written and verbal instructions, and disseminate that knowledge in a clear and understandable format to others.
Ability to express oneself clearly and concisely, both orally and in writing.
Ability to interact positively with co-workers, management, and the public to promote a team effort and maintain a positive attitude even under extreme pressure.
Ability to produce a high volume of work in a timely manner that is accurate, complete, and of high quality.
Ability to analyze out of balance situations and devise solutions.

Responsibilities

Assist members personally or by telephone; determine nature of the member's business and whether to transact the member's request or refer the member to the proper staff person.
Perform teller functions on a daily basis as needed. Teller functions include standing for prolonged periods of time and lifting cash drawer and coin bags. Tellers will also be required to work flexible hours, or a varied work schedule consistent with the class parameters.
Responsible for cash drawer, account for assigned cash, and accurately balance to the computer balance sheet.
Sign on and off computer, according to procedures.
Educate and inform members of all BHFCU products and services, and cross-sell when applicable. Make referrals when appropriate.
Assist members with access to their safe deposit boxes.
Remain current on changes within the legal, regulatory, economic, competitive, and technology environments that may affect the Teller function.
Responsible for requesting members bring accounts positive and to minimum required balances and request members make payments on delinquent loans and over-the-limit credit card balances.
Research account information or discrepancies for members and staff, as directed by the Member Service Center Manager.
Open and process new accounts under the various suffixes, and close accounts when requested, according to procedure.
Maintain account accuracy by working various reports, workflows, and projects as requested.
Perform vault teller duties as assigned.
Perform other duties as may be assigned.