Teller

CITIZENS BANK OF EDMOND•Edmond, OK

5d•Onsite

About The Position

The purpose of this job is to greet all customers and handle their transactions with the highest level of customer service and assist with the lobby experience and retail space as necessary.

Requirements

Associates degree in Business, Finance or related field or High School diploma
One to three years of job related experience, in either a retail or financial institution setting.
Cash handling in a bank setting is considered to be an asset
Successful completion of in-house training program and BSA Test.
Good interpersonal communication skills.
Able to handle multiple tasks while maintaining a calm attitude
Computer literate ability to operate Microsoft Office and related applications
Ability to use judgment while conversing with customers
Willingness to attend trainings and learn the banks products
Excellent problem solving ability coupled with a passion for customer service
Ability to connect the needs of the customers to the products of our bank
Ability to show compassion to our customers while maintaining a positive lobby atmosphere at all times

Responsibilities

Assist and greet all customers entering the lobby area or the bank
Receive checks and cash for deposits to accounts, verify amounts, examine checks for proper endorsement, and enter into records.
Handle customer complaints and grievances in a professional manner and escalate to supervisor or management directly
Maintain customer confidence and protect bank operations by keeping information confidential
Receive mortgage, consumer loan and other loan payments and issues a receipt.
Cash check and process withdrawals and pays out money after verification of signatures and customer balances.
Perform a variety of customer service transactions, such as account holds and check confirmation.
Sell travelers checks, cashiers checks and money orders, as appropriate.
Balance cash drawer at the end of the shift and reports any discrepancies to supervisor.
Direct customers to the right department contact if needed (such as operations, lending, or personal bankers)
Cross-sell financial institution products and services to customers.
Refill the coffee, cookies, and donuts in the lobby when necessary
Keep the lobby clean and presentable at all times
Support the banks customer service, quality service, sales, and community commitment through trainings and exhibiting a positive attitude at all times on the lobby floor.
Contribute to the team effort by accomplishing tasks in a timely manner, as needed.
Perform other duties as assigned and directed by the Retail Officer or Operations Officer.