Teller

Century Next Bank•Monroe, LA

About The Position

Tellers provide service to all clients of the bank in addition to referring clients to other lines of business. The successful candidate must be able to perform all duties of a paying/receiving teller and be proficient in assisting with online banking, debit cards and assist with other duties as assigned, while complying with banking regulations and internal policies and procedures. Job requirements include: Minimum GED or High school diploma required; college degree or equivalent work experience preferred; one year cash handling experience in a bank or prior responsibility handling large amounts of money in a retail environment. Candidate must have strong interpersonal communication, computer skills, ability to operate standard office equipment; must be able to travel to multiple locations if required; must be able to work with other lines of business; proven record in providing excellent customer service; must be able to lift 50lbs. Must be able to work shifts within banking center hours of operation: 8:00 am – 6:00 pm weekdays and Saturdays, hours vary per location. Tellers report the Branch Manager and/or the Teller Supervisor. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position Standard: · Responding to customer inquiries and concerns and creating positive solutions · Accepting retail and commercial deposits, loan payments, checking and savings withdrawals · Cashing checks for customer and non‐customers · Knowing the balancing procedures and how to researching outages Position Responsibilities: · Maintaining customer service standards, greeting customers and facilitating a welcoming and customer‐focused environment · Performing as a paying and receiving teller in bank lobby and or drive-thru as needed · Responding to customer inquiries and concerns and creating positive solutions · Maintaining supplies and organization of work items · Ensures adherence to policies and procedures concerning the teller functions · Maintain knowledge of basic and specialized teller functions · Maintaining an adequate cash drawer limit, buying and selling currency as needed · Balancing cash drawer in accordance with bank procedures · Answers questions about all bank products and services · Assist customers with bookkeeping, disputes and resolutions · Promotes the bank’s products and services · Follows opening and closing procedures · Contributes to the fulfillment of the department, as well as company objectives and goals · Complying with department and company policies, procedures, and regulations This description is intended to be generic in nature. It is not intended to determine all specific duties and responsibilities of any particular position. Essential functions and overtime eligibility may vary on the specific tasks assigned to the position. Other Duties Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. Equal Opportunity Employer/Veterans/Disabled

Requirements

Minimum GED or High school diploma required
one year cash handling experience in a bank or prior responsibility handling large amounts of money in a retail environment
strong interpersonal communication
computer skills
ability to operate standard office equipment
must be able to travel to multiple locations if required
must be able to work with other lines of business
proven record in providing excellent customer service
must be able to lift 50lbs
Must be able to work shifts within banking center hours of operation: 8:00 am – 6:00 pm weekdays and Saturdays, hours vary per location
Problem Solving/Analysis
Teamwork orientation
Customer focused
Initiative
Time management
Communication proficiency
Technical capacity
Knowledge of office methods, procedures, and practices including the use of standard office and teller equipment
Detail oriented
Organizational skills
Strong communicational skills
Mathematical skills
Computer skills
Attendance/Punctuality
Dependability
Mathematical skills
Two years of bank teller experience or two years of counting, receiving, disbursing and balancing money, and executing financial transactions; OR
Associate's degree in Business Administration or related field AND two years of bank teller experience or two years of counting, receiving, disbursing and balance money, and executing financial transactions; OR
Equivalent combinations of experience, training and/or education approved by Human Resources

Nice To Haves

college degree or equivalent work experience preferred
Previous teller and CSR experience preferred but not required.

Responsibilities

Responding to customer inquiries and concerns and creating positive solutions
Accepting retail and commercial deposits, loan payments, checking and savings withdrawals
Cashing checks for customer and non‐customers
Knowing the balancing procedures and how to researching outages
Maintaining customer service standards, greeting customers and facilitating a welcoming and customer‐focused environment
Performing as a paying and receiving teller in bank lobby and or drive-thru as needed
Maintaining supplies and organization of work items
Ensures adherence to policies and procedures concerning the teller functions
Maintain knowledge of basic and specialized teller functions
Maintaining an adequate cash drawer limit, buying and selling currency as needed
Balancing cash drawer in accordance with bank procedures
Answers questions about all bank products and services
Assist customers with bookkeeping, disputes and resolutions
Promotes the bank’s products and services
Follows opening and closing procedures
Contributes to the fulfillment of the department, as well as company objectives and goals
Complying with department and company policies, procedures, and regulations