Teller (Part Time)

HomeTrust Bank•Clyde, NC

1d•Onsite

About The Position

Tellers provide exceptional customer service through accurately performing various banking transactions and handling routine customer service issues all within established operational guidelines, policies, and procedures. Through strong customer relationship skills, Tellers educate customers on new products and services as well as recognize opportunities to make referrals as appropriate.

Requirements

High school diploma or equivalent required.
1+ years of public contact or sales experience.
Above average PC and technology skills, and ability to use applicable software and operation of branch automation systems.
Excellent verbal and written communications skills.
High attention to detail.
Ability to resolve customer concerns/issues in a positive way.
Ability to successfully complete in-house training programs or other approved training programs for paying and receiving function.
Ability to understand and use bank policies and procedures to ensure operational efficiency and regulatory compliance.
Ability to work with confidential information appropriately.
Ability to communicate positively and effectively in one-on-one settings.
Ability to work with limited or no direct supervision.
Ability to think and act within guidelines and limitations of Bank policy and assigned personal authority.
Tellers must be organized, detailed, and possess an aptitude for basic math.
Tellers must be bondable.
Proficient in Microsoft Office products.

Nice To Haves

College degree in related field.
Thorough knowledge of the Teller system and all applicable system applications.
Sales/Service skills - Knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refers quality business.

Responsibilities

Receive checks and cash for deposits to accounts, verify amounts, examine checks for proper endorsement, enter deposits into computer records, and place holds on accounts for uncollected funds.
Cash checks and process withdrawals, pay out money after verification of signatures and customer balances.
Receive and process mortgage, consumer loan, and other payments, and ensure the payments match balances due.
Responsible for checking night depository bags and recording proper information on the financial institution’s forms.
Keep all cash and negotiable items secure at all times, balance cash drawer at the end of the shift and compare totaled amounts to computer generated proof sheet, reporting any discrepancies to the supervisor.
Promote and introduce solutions for all retail bank deposit products and services, including checking, savings, money market, certificates of deposit, debit card, online/mobile banking, and make appropriate referrals, including HELOC loans, IRAs, consumer and mortgage referrals, investment services, and treasury management services.
Participate in branch and bank sales, service, and product training meetings.
Maintain confidentiality and security of sensitive information.
Adhere to all corporate policies and procedures, Federal and State regulations and laws.
Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection and determent of money laundering and other unlawful activities, as well as regulations pertaining to lending and consumer compliance to include fair lending laws.
Complete all mandatory annual compliance training.
Perform other duties and special projects as assigned.