Teller

Farmers & Merchants State Bank•South Yankton, NE

22d

About The Position

Provides positive and proactive delivery of all products and services offered at the lobby and drive through teller windows. Using sound banking and business practices, ensures customer satisfaction through marketing, consultation and analysis, and sales of various bank products.

Requirements

High school education or GED
Self-motivated with a demonstrated aptitude and desire for sales achievement
Passion for customer service and helping people
Ability, motivation and preference to succeed in a goal-driven environment
Superior customer relationship building skills
Ability to maintain and balance a cash drawer
Comfortable making outreach calls to consumer or business customers and/or prospects
Proficient working knowledge of computer software, including Microsoft Office Suite
Comfortable with technology i.e. smartphones, iPads, online banking, remote deposit capture, ATM deposits, etc
Basic understanding of personal finances and concept of budgeting
Good organizational skills
Must be available to work a flexible schedule Monday through Saturday
Ability to function in a team environment
Excellent verbal and written communication skills
Strong commitment to personal growth, learning and success
Ability to interact with customers and team members in a professional and personable manner
Detailed oriented and ability to follow established policies and procedures

Responsibilities

Conduct teller service transactions in a courteous, accurate and efficient manner.
Reconcile and balance teller drawer, mail drop and night depository.
Investigate discrepancies and make corrections as needed.
Assist with routine tasks from other departments when appropriate.
Provide superior customer service, analysis and consultation for deposit customers.
Maximize cross-selling to meet customers’ needs
Prepare, compile and maintain relevant documentation regarding all deposit products/transactions that are in compliance with all bank and regulatory policies and regulations.
Solicit and open consumer and business deposit accounts.
Exhibit professional behavior and promote positive working relationships.
Other Duties as Assigned.