Teller - Full Time

Austin Telco Federal Credit Union • Austin, TX

1d • Onsite

About The Position

At Austin Telco Federal Credit Union, the Teller position offers an opportunity to make a positive impact on members, the community, and colleagues. This role is suited for individuals who enjoy helping people, possess strong numerical and technological skills, and seek a purpose-driven career. The credit union emphasizes a supportive culture, growth opportunities, and a team focused on putting people first.

Requirements

• High school diploma or equivalent required
• 6+ months of experience in customer service, cash handling, or banking
• Strong attention to detail and accuracy in financial transactions
• Excellent verbal and written communication skills
• Ability to work effectively in a team-oriented, fast-paced environment
• Basic proficiency with computers and office software
• Professional demeanor and a commitment to providing exceptional member service
• Willingness to learn and adapt to new systems, procedures, and member needs
• Flexibility to work at nearby branches as needed
• Good credit standing (verified prior to interview)
• Successful background check and drug screening upon offer

Nice To Haves

• Prior credit union or financial institution experience
• Experience with Symitar/Episys or similar financial systems

Responsibilities

• Provide accurate, courteous, and prompt service to members in person and by phone
• Assist members with account inquiries, balances, and general information
• Process deposits, withdrawals, payments, cash advances, and other account transactions
• Issue teller checks, cashier checks, and other member-requested items
• Balance your cash drawer daily and maintain transaction accuracy
• Open new accounts for existing members, ensuring full disclosure of products and fees
• Close accounts following proper procedures and verification
• Monitor for potential check and identity scams to protect members and the credit union
• Support branch management and assist with coin counter transactions
• Complete assigned training sessions and stay current on policies and procedures
• Maintain professionalism, confidentiality, and compliance with all credit union policies
• Provide support at nearby branch locations when business needs require it

Benefits

• Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more
• Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones
• 401(k) with company match and a pension plan
• Volunteer opportunities and credit union-sponsored events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED