Teller Springhouse

Wells Fargo•Allentown, PA

1d•Onsite

About The Position

Wells Fargo is seeking a Teller in their Consumer Banking and Lending division, as a part of their National Branch Network. This role is integral to the local community, providing financial services to residents, employees, and local businesses. It offers a significant opportunity to establish a career at Wells Fargo. The company is a global financial services leader committed to innovation, empowering communities, and helping customers succeed, offering a meaningful career with robust benefits, competitive compensation, and programs for work-life balance and well-being. Wells Fargo is recognized as a top financial services employer for career growth.

Requirements

6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

6+ months of experience interacting with people, demonstrated through work, military, or education.
Customer service focus with experience handling complex transactions across multiple systems
Ability to educate and connect customers to technology and share the value of mobile banking options
Ability to interact with integrity and professionalism with customers and team members
Experience working with others on a team to meet customer needs
Cash handling experience
Ability to follow policies, procedures, and regulations
Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
Well-organized, independent and able to prioritize in a fast-paced environment
Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues

Responsibilities

Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers
Complete operational activities while minimizing risks under established policies
Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
Receive direction from managers and exercises judgment within defined policies and procedures
Escalate questions and issues to more experienced roles
Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
Identify information and services to meet customers financial needs