Teller

Glacier Bancorp, Inc.•Kalispell, MT

7h•$18 - $24•Onsite

About The Position

Do you enjoy customer service? Then come join the amazing team at Glacier Bank in Evergreen, Montana. Pay range $18.20 - $23.91 per hour, DOE. Ask us about job progressions, incentive pay, Saturday pay, PTO pay, merit increases, annual bonuses, and many other perks! Apply here: https://www.glacierbank.com/about/careers The Tellers will greet customers with a smile, assess and fill their needs in a professional manner. This person must have the ability to communicate effectively while working quickly and with accuracy. Employee will have extensive contact with customers, vendors, the general public, and bank staff and will interact in a professional and courteous manner, and conduct him/herself in such relationships in a manner that will enhance the overall efficiency and image of the bank.

Requirements

High degree of attention to detail as well as excellent organizational skill(s) to perform in a fast-paced environment.
Must have ability to prioritize and organize heavy workload(s) and demonstrate effective time management skill(s).
Must have the ability to work in a professional manner and consistently demonstrate courtesy, customer service, and tact in a fast-paced/deadlines-oriented environment.
Ability to work quickly and accurately: perform effectively under pressure; meeting multiple and sometimes competing deadlines and make decisions based on regulation(s), company policy(s), knowledge and experience.
Ability to work both independently and in a team environment.
Ability to understand and follow complex written and oral instructions.
Ability to communicate effectively verbally and in writing.
Basic computer skill with working knowledge of word processing, spreadsheets, ten-key, and general computer applications.
Working knowledge of standard office equipment.
High school diploma or equivalent.

Nice To Haves

A moderate level of banking knowledge desired.

Responsibilities

Processes Deposits, Withdrawals, Cashes Checks (Customer & Non-Customer), Buys & Sells Cash, Change Orders, Cash Advances, Loan Payments, Cashier's Checks, GL Credit/Debit, Advice of Credit/Debits, Canadian Exchanges, telephone transfers,
Print Statements and cashes Savings Bonds
Properly fills out Fraud & Non-Fraud Debit Card Disputes and ATM Disputes
Successfully uses Haberfeld brochure to select the right account type for customers
Knows how to use and clean branch capture machine
Knows how to use currency counter, coin counter, MICR printer (to print counter checks), Teller Cash Dispenser, and Teller Cash Recycler (if applicable)
Knows how to use and find information in Silverlake, Vertex, NetTeller, and Passport
Knows where all logs can be found in the branch and what each log is used for
Knows and understands Regulations: D, DD, E, CC, OFAC, Privacy, CIP, and BSA
Knowledge of the Personal and Business Account Types, Online Banking, Bill Pay and Mobile Check Deposit
Knows proper process and what is needed to let a customer into a Safe Deposit Box
Acknowledges customers right away and demonstrates appropriate conversation while helping customers, while helping customers on the phone, and in the presence of customers (teller line conversations)
Demonstrates proper cash handling skills and keeps cash drawer and teller work neat and organized
Knows and maintains cash drawer limit
Demonstrates and understands importance of clean desk policy, customer confidentiality, and locking workstation
Knows when dual control is necessary and demonstrates dual control appropriately from start to finish
Knows the proper process for working with a dormant/escheat account
Knows how to properly ID/Verify customers
Reads Account and Customer Alert Messages every time and understands the importance of doing so.
Service Quality – embrace service pledge and provide extraordinary and consistent service to all internal and external customers. Listens to and asks about customer’s needs.
Participates in required training, staff meetings, and lobby displays.
Participate in Community Service and Bank-sponsored activities that serve and support the mission and values of Glacier Bank.
Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as internal customers (all organization personnel).
Complete required bank training courses within assigned time frame(s).
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.
Represent Glacier Bank in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, flexibility and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy.
Consistently maintains regular and reliable attendance.
Additional duties as requested or assigned.