Teller

PNC•Edison, NJ

18h•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Full-Time Teller within PNC's retail banking organization, you will be based in Edison, NJ at the Oak Tree branch. PNC is an in-office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. The role involves delivering a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. It includes processing a variety of customer interactions, educating customers on financial alternatives, identifying banking opportunities, and making appropriate referrals to branch staff. Tellers perform lobby engagement activities, educate customers on managing financial transactions using technology, and apply product and procedural knowledge to solve customer problems. They must adhere to all policies and procedures, demonstrating sound judgment, and ensure daily teller and branch operations are completed efficiently and accurately. Employees are expected to be Customer Focused, understanding customer needs and aligning business decisions to satisfaction, and Managing Risk, assessing and effectively managing risks to adhere to PNC's Enterprise Risk Management Framework.

Requirements

Demonstrate appropriate knowledge, skills, and abilities for a role.
Roles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties.
Prior experience is not required.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
No Degree (Education)
No Required Certification(s)
No Required License(s)
Competencies: Accuracy and Attention to Detail
Competencies: Addressing Customer Needs
Competencies: Banking Products
Competencies: Digital Awareness
Competencies: Effective Communications
Competencies: Fraud Detection and Prevention
Competencies: Managing Multiple Priorities
Competencies: Matrix Management
Competencies: Problem Solving
Competencies: Understanding Customer Needs

Nice To Haves

Bilingual Hindi/Gujarati preferred
Preferred Skills: Accountability
Preferred Skills: Banking
Preferred Skills: Client Loyalty
Preferred Skills: Customer Experience (CX)
Preferred Skills: Customer Service
Preferred Skills: Identifying Opportunities
Preferred Skills: Leveraging Technology
Preferred Skills: Proactive Sales

Responsibilities

Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
Processes a variety of customer interactions.
Educates customers on alternatives available for their financial interactions.
Identifies banking opportunities during the customer interaction and refers as appropriate.
Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
Applies product and procedural knowledge to solve customer's problems.
Adheres to all policies and procedures, demonstrating sound judgment within established limits.
Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
Be Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Be Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service