TELLER

Southern Michigan Bank & Trust•Marshall, MI

About The Position

SUMMARY: This position is responsible for delivering high-quality customer service by explaining and processing financial services, ensuring accurate recordkeeping, and consistently adhering to all organization policies and procedures. The employee is expected to maintain a positive and respectful attitude, communicate regularly with their supervisor, manage time effectively, prioritize workload efficiently, and report to work prepared and on time. This role requires meeting or exceeding departmental productivity standards, maintaining strict confidentiality regarding SMBT operations and customer information, and actively participating in required staff and departmental meetings, along with performing all other duties as assigned. ESSENTIAL DUTIES, RESPONSIBILITIES, SKILLS: · Build and maintain customer relations by providing high quality customer service · Assist customer from start to finish acting as a full relationship manager · Performs normal teller duties daily · Interview customers to obtain information and proactively sell all bank products and services, including but not limited to Checking, Savings, Individual Retirement Accounts, Certificates of Deposits and Savings Bonds · Open and close accounts using needs-based techniques · Assist customers with understanding consumer loan options, preparing applications, and completing loan closings in a professional and compliant manner · Assist customers with understanding electronic services, Wealth Management and Commercial/Mortgage loan services and make referrals to these departments when possible · Participate in outbound calling or business development efforts to support branch goals · Solve branch operations matters · Understand and support marketing initiatives · Maintain a clean and professional work area · Assist with lobby management and ensure branch appearance standards are met · Service, audit, and balance drawers, vaults, TCRs, PTM, coin machine and other branch technology within established guidelines · Prepare, verify, and order incoming and outgoing cash shipments · Prepare and sign cashier’s checks, loan checks, and wires within assigned limits · Open, close and lead the branch during absence of management · Discuss and process overrides for less experienced tellers · Mentor/train incoming Tellers/Universal Bankers · Follow all security, compliance, and regulatory requirements · Complete required bank training, including security, fraud, compliance, and customer service

Requirements

High school diploma or general education (GED) is required
Cash handling experience, retail, or financial experience preferred.
Customer service experience is highly preferred.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Nice To Haves

Cash handling experience, retail, or financial experience preferred.
Customer service experience is highly preferred.

Responsibilities

Build and maintain customer relations by providing high quality customer service
Assist customer from start to finish acting as a full relationship manager
Performs normal teller duties daily
Interview customers to obtain information and proactively sell all bank products and services, including but not limited to Checking, Savings, Individual Retirement Accounts, Certificates of Deposits and Savings Bonds
Open and close accounts using needs-based techniques
Assist customers with understanding consumer loan options, preparing applications, and completing loan closings in a professional and compliant manner
Assist customers with understanding electronic services, Wealth Management and Commercial/Mortgage loan services and make referrals to these departments when possible
Participate in outbound calling or business development efforts to support branch goals
Solve branch operations matters
Understand and support marketing initiatives
Maintain a clean and professional work area
Assist with lobby management and ensure branch appearance standards are met
Service, audit, and balance drawers, vaults, TCRs, PTM, coin machine and other branch technology within established guidelines
Prepare, verify, and order incoming and outgoing cash shipments
Prepare and sign cashier’s checks, loan checks, and wires within assigned limits
Open, close and lead the branch during absence of management
Discuss and process overrides for less experienced tellers
Mentor/train incoming Tellers/Universal Bankers
Follow all security, compliance, and regulatory requirements
Complete required bank training, including security, fraud, compliance, and customer service