Teller

REGIONAL MISSOURI BANK•New Cambria, MO

13d•Onsite

About The Position

The Teller is responsible for performing a wide range of banking transactions and customer service functions, including deposits, withdrawals, loan payments, and check cashing. This role requires a working knowledge of bank products, operations, and deposit compliance, along with a commitment to accuracy, confidentiality, and fraud prevention. The Teller must demonstrate professionalism, adaptability, and strong interpersonal skills, and be willing to be cross-trained in various areas of branch operations. Independent judgment and minimal supervision are expected.

Requirements

1–3 years of teller experience preferred.
High School Diploma or GED required.
Proficiency in Microsoft Excel and Word.
Excellent customer service and communication skills.
Ability to work effectively in a fast-paced, multi-task environment.
Reliable attendance and punctuality.
Willingness to participate in job-related continuing education.
Ability to stand for extended periods and lift up to 25 pounds.
Visual acuity requirements include close, distance, color, and peripheral vision.

Responsibilities

Adhere to bank policies and procedures to minimize losses.
Greet customers warmly and professionally upon arrival and on the phone.
Receive and verify deposits, cash checks, and process loan payments.
Prepare cashier’s checks and money orders.
Process customer statements and validate transactions accurately.
Balance cash drawer at the beginning and end of each shift.
Assist customers with account services such as online/mobile banking, ordering checks and debit/ATM cards.
Ensure all transactions are recorded promptly and in compliance with bank procedures.
Respond to inquiries regarding accounts and bank products or refer them to the appropriate team member.
Attempt to resolve customer account issues or escalate as needed.
Have documentation for Currency Transaction Reports (CTRs) and be familiar with Suspicious Activity Reports (SARs).
Answer incoming calls professionally.
Actively Identify customer needs, cross-sell & recommend appropriate banking products.
Demonstrate attention to detail and accuracy in all transactions.
Uphold confidentiality and security protocols to protect customers and bank assets.
Identify fraudulent activity.
Exhibit adaptability and teamwork in a dynamic banking environment.
Engage in open communication with supervisors and colleagues.
Foster a respectful environment and refrain from behavior that disrupts team cohesion.
Maintain a professional demeanor and appearance.
Perform other duties as assigned by management.