Teller

Glacier Bancorp, Inc.•Billings, MT

5d•Onsite

About The Position

Western Security Bank is hiring a Teller for our Grand Avenue location. We’re looking for someone with strong customer service skills, a positive attitude, and genuine enthusiasm. As a Teller, you’ll be responsible for processing customer transactions including deposits, withdrawals, loan payments, and selling bank checks, while adhering to all established banking policies and procedures. You’ll also ensure your cash drawer is accurately balanced each day and demonstrate knowledge of the bank’s products and services. The ideal candidate will thrive in a team environment and actively promote Western Security Bank by cross-selling products and services. Tellers should be comfortable referring customers to appropriate team members for additional services or new accounts. This role requires a high level of accountability, professionalism, and integrity to help protect the assets of Western Security Bank and its customers.

Requirements

High school diploma or general education degree (GED) required.
One to three months related experience and/or training preferred.
Experience with cash handling and/or customer services preferred.
Equivalent combination of education and experience.
Working knowledge of modern office practices and procedures.
Ability to use listed tools and equipment.
Ability to understand and follow written and oral instructions/polices
Ability to communicate effectively verbally and in writing.
Ability to establish and maintain effective personal working relationships with peers and supervisors.
Skilled in meeting and greeting the public.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organizations.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to communicate and enforce policies pertaining to vault procedures.
Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.
Must be capable of occasional travel (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.
While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to: push (Using upper extremities to press against something with steady force in order to thrust forward, downward or outward), pull (Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion), crouch (Bending the body downward and forward by bending leg and spine), and stoop (Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles).
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, fax machines, and calculators.
Must be able to routinely perform work on a computer for an average of 6-8 hours per day, when necessary.
Must be able to work extended hours or travel off site whenever required or requested by management.
Must be capable of regular, reliable and timely attendance.
Must be capable of climbing/descending stairs in an emergency situation.
Specific lifting abilities required by this job include: Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

Nice To Haves

One to three months related experience and/or training preferred.
Experience with cash handling and/or customer services preferred.

Responsibilities

Responsible for fulfilling the WSB Mission Statement: “We intentionally make banking better for our customers and community by making every experience simple and powerful.”
Responsible for modeling the behaviors that make a customer feel valued when using WSB services including smiling, introducing yourself, greeting the customer by name and asking how you can serve them.
Make all customers feel welcome and at ease by treating them in a friendly and courteous manner.
Research account information for customers and demonstrate that you are interested in their business.
Discover the customer’s issues, needs, and objectives by making observations, listening, and asking questions.
Actively use the 'Exceed the Expected Service Principles' for all encounters. Our Standards have always led with one guiding principle: Exceed the Expected! These standards tell us how we live these out daily - with our customers, community, and each other:
Connection & Understanding - Our customers don't do this every day, but we do!
Customer Service - We do what's right, and we do the right thing.
Trust & Respect - A relationship you can bank on.
Community - We don't just serve our community; we ARE our community.
Security - Security is literally our middle name.
Exhibits the ability to call the customer by name and engage the customer in conversation. Actively establishes rapport and shows concern.
Demonstrates an understanding of the importance of customer relations in the success of the organization. Models appropriate behavior that supports the importance of customers through mastery of technical skills and a dedication to high performance.
Refers the customer to the appropriate department for further assistance.
Responsible for thanking the customer for their business and inviting them back.
Actively uses customer focus service skills to determine customer needs and suggest products to meet those needs.
Exhibits knowledge and understanding of WSB products and services and their benefits. Must have the ability to articulate the different advantages to the customer.
Responsible for listening to the customer, recommending, and deciding what products and services will meet their needs.
Exhibits sales ability including effectively handling objections, cross-selling products, and promoting the Refer-A-Friend program.
Ability to handle initial requests for services competently and courteously.
Exhibits proficiency and accuracy in cash handling skills including counting, posting, balancing, buying, and selling responsibilities.
Ability to demonstrate knowledge of the computer system(s), coin counter, currency counter, as well as proper use of bait money and alarm procedures.
Responsible for being proficient and/or knowledgeable in check handling tasks including endorsements, thumb print program, Reg. CC. (exception holds), and Canadian checks. Demonstrates additional knowledge of OFAC and the check cashing policy.
Must be proficient in applying due-diligence for detecting fraud.
Demonstrates proficiency in various computer transactions including deposits, withdrawals, payments, customer inquiries and histories, alerts, telephone transfers, stop payments, and saving bonds.
Exhibits knowledge of available resources including various forms and manuals associated with the position.
Exhibits proficiency on equipment and job required software.
Responsible for additional duties including Visa, MasterCard and Discover cash advances, cashing U.S. Savings Bonds, and assisting with safe deposit boxes.
Must be able to accurately quote deposit product rates and exhibit familiarity with rate information screens and fee schedules.
Exhibits a desire to expand knowledge to include the new accounts manual, products and services brochures, HPC program, product manual, etc.
Participates in departmental cross-training.
Responsible to become familiar with HPC goals and actively model behavior that supports the goals.
Answers incoming calls, directs calls, and takes messages.
Distributes mail, files, and stocks lobby materials.
Actively participates in WSB continuing education.
Know and be able to properly locate and use “Robbery Procedures."
Completes all assigned OnCourse classes before the deadline.
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Other duties as assigned.