Teller - Full Time

First Savings Bank of Hegewisch•Thornton Township, IL

48d

About The Position

POSITION PURPOSE: Responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashiers’ checks, money orders, and cash advances. Balances each day's transactions and verifies cash totals. Performs specific assigned side-jobs and assists other Tellers with a variety of duties as required. Ensures that customers are promptly and professionally served at all times. Active participant in the Five Star Service Program at First Savings Bank of Hegewisch. ESSENTIAL FUNCTIONS AND BASIC DUTIES 1. Assumes responsibility for the efficient, effective, and accurate performance of Teller functions. a. Represents the Bank in a courteous and professional manner. b. Receives deposits in person or by mail or alternative delivery channels c. Receives loan payments in person or by mail. Properly processes payment for the customers. d. Processes cash advances, travelers’ checks, cashiers’ checks, money orders, government bonds, and similar transactions efficiently. e. Disburses cash or check withdrawals in person, by telephone (with proper authorization) or by mail. f. Processes transfers of funds among accounts with the Bank. g. Opens and closes computer terminal accounts daily. Processes assigned cash and transactions and balances at end of each workday. h. Verifies transactions. Consistently monitors deposit amounts, and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly. 2. Assumes responsibility for establishing and maintaining effective, professional business relations with customers. a. Ensures that customers' requests and questions are promptly resolved. b. Operates online teller terminal. Provides in person, by telephone, or by mail, information that customers may authorize concerning their account status. c. Receives and processes new customer accounts and changes to existing accounts. d. Receives and processes changes of name, addresses, and other account information as needed. e. Maintains privacy of customer account information. f. Ensures that the Bank's quality reputation is maintained and projected. 3. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management. a. Assists area personnel as required. b. Keeps supervisor informed of area activities and of any significant problems or concerns. c. Completes required reports and records accurately and promptly. d. Attends meetings as required by supervisors. 4. Assumes responsibility for related duties as required or assigned. a. Performs drive-up teller and night drop functions as assigned. b. Cross sells Bank services. c. Ensures that work area is clean, secure, and well maintained. d. Performs related clerical duties as required.

Requirements

High school graduate or equivalent (GED)
Knowledge of Teller policies and procedures
Basic understanding of Bank operations
Abilities generally acquired on the job in 12 months
Good communication skills
Professional appearance, dress, and attitude
Good math skills
Ability to operate related computer applications and business equipment including adding machine, typewriter, copy machine, coin and money counting machines, and telephone
Good typing skills

Responsibilities

Provides paying and receiving functions, including processing deposits, withdrawals, loan payments, cashiers’ checks, money orders, and cash advances
Balances each day's transactions and verifies cash totals
Performs specific assigned side-jobs and assists other Tellers with a variety of duties as required
Ensures that customers are promptly and professionally served at all times
Represents the Bank in a courteous and professional manner
Receives deposits in person or by mail or alternative delivery channels
Receives loan payments in person or by mail. Properly processes payment for the customers
Processes cash advances, travelers’ checks, cashiers’ checks, money orders, government bonds, and similar transactions efficiently
Disburses cash or check withdrawals in person, by telephone (with proper authorization) or by mail
Processes transfers of funds among accounts with the Bank
Opens and closes computer terminal accounts daily. Processes assigned cash and transactions and balances at end of each workday
Verifies transactions. Consistently monitors deposit amounts, and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly
Ensures that customers' requests and questions are promptly resolved
Operates online teller terminal. Provides in person, by telephone, or by mail, information that customers may authorize concerning their account status
Receives and processes new customer accounts and changes to existing accounts
Receives and processes changes of name, addresses, and other account information as needed
Maintains privacy of customer account information
Ensures that the Bank's quality reputation is maintained and projected
Assists area personnel as required
Keeps supervisor informed of area activities and of any significant problems or concerns
Completes required reports and records accurately and promptly
Attends meetings as required by supervisors
Performs drive-up teller and night drop functions as assigned
Cross sells Bank services
Ensures that work area is clean, secure, and well maintained
Performs related clerical duties as required