Teller - South Glens Falls, NY
About The Position
Teller is the frontline ambassador of Trustco Bank, delivering exceptional customer service with professionalism and integrity. This pivotal role combines precision, efficiency, and a commitment to safeguarding our clients’ financial privacy. As a trusted representative, you will facilitate seamless banking transactions while upholding the highest standards of operational security and compliance. Trustco Bank values dedicated professionals committed to excellence. If you thrive in a dynamic environment and aspire to grow within the banking industry, we invite you to become part of our esteemed team.
Requirements
- High School Diploma or equivalent
- Proven experience in customer service and cash handling
- Strong verbal communication skills
- Fluent in English; bilingual a plus
- Access to reliable transportation
- Highly organized with exceptional multitasking abilities
- Ability to thrive in small team environments
- Willingness to participate in ongoing training and development.
- Ability to lift 10–20 lbs., stand for extended periods.
Nice To Haves
- Previous banking or financial services experience.
Responsibilities
- Customer Transactions: Accurately and efficiently process deposits, check cashing, and withdrawals, verifying cash and endorsements, and issuing receipts with meticulous attention to detail.
- Product & Service Promotion: Cross-sell and educate clients on the Bank’s diverse financial products and services, enhancing client relationships and fostering financial wellness.
- Payment Processing: Handle credit card payments, issue money orders, bank checks, and accept loan payments, ensuring accuracy and security.
- Secure Handling of Assets: Manage night deposit bags, admit clients to safe deposit boxes, and maintain confidentiality and security at all times.
- Client Support & Inquiries: Respond promptly to customer questions, provide account balances, and assist with general banking needs, cultivating a welcoming environment.
- Reconciliation & Record Keeping: Perform end-of-day balancing of transactions, verify cash totals, and reconcile Automated Teller Machines (ATMs). Maintain detailed reports and logs to ensure compliance and accurate record retention.
Benefits
- medical, dental and vision insurance
- a health savings account with an annual employer contribution
- a 401(k)-retirement plan with generous employer match
- paid time off plus 11 paid federal holidays
- training and professional development programs
- tuition reimbursement
- reduced fees and rates on certain loan products
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
