Teller

Central Bancompany•Eldon, MO

66d•Onsite

About The Position

Provides a variety of teller and savings/checking account services such as handling deposits, withdrawals, payments, greeting customers and maintaining accounts. Explores customer needs and cross-sells services that are in the best interest of the customer. Makes appropriate referrals to other departments. Provides superior service to customers. Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations. Provide daily deposit services such as handling deposits, withdrawals, holds, loan payments, cashier's checks, money orders, stop payments, telephone transfers, direct deposits, cash advances, and other related matters. Maintain cash drawer within prescribed limits. Purchase from and sell money to vault as needed. Accurately count, receive and disburse cash. Verify and balance assigned cash drawer daily. Maintain cash over and short record. Assist in identifying cash offages. Maintain cash drawer variances within Central Bank guidelines. Prepare necessary forms for proper completion of Bank Secrecy Act (BSA) requirement. Includes obtaining appropriate documentation from customers and non-customers. Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas (i.e. Bank Secrecy Act, Regulation CC, E, DD, P, etc.) evidenced by appropriate application of these regulations in day-to-day operations. Acquire and maintain thorough understanding of security procedures; practice established procedures. Understand role in case of robbery, whether victim or bystander, and know proper post-robbery procedures. Maintain neat and orderly work area and ensure that all cash, negotiable and confidential records are secured and/or disposed of properly. Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone. Actively listen to our customers, and maintain a friendly, positive and professional attitude. Resolve difficult situations with tact and diplomacy. Look for creative ways to make customers feel appreciated and special. Actively take advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products and services meet needs of customer. Actively participate in STEP program; attend appropriate sales and STEP training; utilize STEP program initiatives; work with manager to set STEP goals and make every effort to reach targeted goals. Make referrals to other business units for traditional and non-traditional banking products and services. Acquire and maintain knowledge of all bank products and services. Attend all required training. Assist others in the department/facility as needed and/or directed. May be assigned vault and/or ATM balancing responsibilities or others.

Requirements

High school education or equivalent; or high school senior student working in school Cooperative Education Program
Basic math skills required
PC and typing skills required
Attention to detail required
Ability to maintain regular and punctual attendance
Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner
Must possess good judgment skills and the ability to handle confidential information
Ability to operate teller and office equipment including computers, calculators/adding machines, telephones, electronic typewriters, copy machines, fax machines, automatic currency counter, coin machine, check encoder, and security devices

Nice To Haves

Cash handling and customer service experience preferred

Responsibilities

Handling deposits, withdrawals, payments
Greeting customers
Maintaining accounts
Exploring customer needs and cross-selling services
Making referrals to other departments
Providing superior service to customers
Conducting relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations
Providing daily deposit services such as handling deposits, withdrawals, holds, loan payments, cashier's checks, money orders, stop payments, telephone transfers, direct deposits, cash advances, and other related matters
Maintaining cash drawer within prescribed limits
Purchasing from and selling money to vault as needed
Accurately counting, receiving and disbursing cash
Verifying and balancing assigned cash drawer daily
Maintaining cash over and short record
Assisting in identifying cash offages
Maintaining cash drawer variances within Central Bank guidelines
Preparing necessary forms for proper completion of Bank Secrecy Act (BSA) requirement. Includes obtaining appropriate documentation from customers and non-customers
Acquiring and maintaining thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas (i.e. Bank Secrecy Act, Regulation CC, E, DD, P, etc.) evidenced by appropriate application of these regulations in day-to-day operations
Acquiring and maintaining thorough understanding of security procedures; practice established procedures
Understanding role in case of robbery, whether victim or bystander, and know proper post-robbery procedures
Maintaining neat and orderly work area and ensure that all cash, negotiable and confidential records are secured and/or disposed of properly
Consistently demonstrating proficiency in providing exemplary customer service in person and by telephone
Actively listening to our customers, and maintain a friendly, positive and professional attitude
Resolving difficult situations with tact and diplomacy
Looking for creative ways to make customers feel appreciated and special
Actively taking advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products and services meet needs of customer
Actively participating in STEP program; attend appropriate sales and STEP training; utilize STEP program initiatives; work with manager to set STEP goals and make every effort to reach targeted goals
Making referrals to other business units for traditional and non-traditional banking products and services
Acquiring and maintaining knowledge of all bank products and services
Attending all required training
Assisting others in the department/facility as needed and/or directed
May be assigned vault and/or ATM balancing responsibilities or others