Teller

PNC•Cleveland, OH

1d•Onsite

About The Position

At PNC, the Teller role is a key differentiator and competitive advantage, focused on delivering the best customer experience. Employees are united in fostering an inclusive workplace where everyone feels respected, valued, and has the opportunity to contribute. This Teller position is within PNC's Retail Branch Banking organization, specifically at the Detroit-Crocker Branch office, based in Westlake, OH. PNC operates as an in-office company, promoting a collaborative and supportive culture. Candidates are encouraged to discuss workplace expectations, branch hours, and shift details with their recruiter and hiring manager. PNC does not offer sponsorship for employment visas or participate in STEM OPT for this role. The Teller is responsible for delivering a unique customer experience aimed at improving financial wellbeing and fostering loyalty, while also increasing the customer's share of wallet. This involves processing various customer interactions, educating customers on financial alternatives, identifying banking opportunities, and making appropriate referrals to branch staff. Tellers engage with customers in the lobby to position PNC products, educate on managing financial transactions using technology, and apply product and procedural knowledge to resolve customer problems. They must adhere to all policies and procedures, exercising sound judgment, and ensure daily teller and branch operations are completed efficiently and accurately. PNC expects its employees to be customer-focused, understanding customer needs and leveraging this knowledge to create customized solutions, and to manage risk effectively by adhering to PNC's Enterprise Risk Management Framework.

Requirements

Roles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties.
Prior experience is not required.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
No Degree required.
No Required Certification(s).
No Required License(s).
Accuracy and Attention to Detail
Addressing Customer Needs
Banking Products
Digital Awareness
Effective Communications
Fraud Detection and Prevention
Managing Multiple Priorities
Matrix Management
Problem Solving
Understanding Customer Needs

Nice To Haves

Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales

Responsibilities

Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
Processes a variety of customer interactions.
Educates customers on alternatives available for their financial interactions.
Identifies banking opportunities during the customer interaction and refers as appropriate.
Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
Applies product and procedural knowledge to solve customer's problems.
Adheres to all policies and procedures, demonstrating sound judgment within established limits.
Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
Be Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Manage Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service