Citizens Teller

Citizens • Bedford, NH

4h • Onsite

About The Position

As a Citizens Teller, you will make a real difference for customers and the branch team. You will greet customers in lobbies and demonstrate how to use technology like the mobile app or ATMs for simple transactions. The role involves creating amazing experiences for customers, identifying opportunities to help them achieve financial goals by providing personalized advice and solutions, and connecting them to Bankers for further steps. You will educate customers on Citizens products and benefits, effectively respond to questions and concerns, and ensure all financial policies and procedures are followed, including proper cash handling and adherence to state and local laws and regulations.

Requirements

• High School degree or GED
• Minimum of 6 months experience processing transactions (cash and/or digital payments)
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
• Ability to problem solve and provide solutions to customer issues
• Customer-centric to deliver exceptional service
• Comfortable with using digital technology to support the delivery of business goals
• Ability to work branch hours, which can include weekends and evenings
• Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link

Nice To Haves

• 1 year of experience processing transactions (cash and/or digital payments)
• Motivates others, like teammates, business partners, and specialists, through collaboration
• Process-oriented, energetic, detail-oriented and ability to multitask effectively

Responsibilities

• Greet customers in our lobbies
• Demonstrate how to use our mobile app or ATMs to complete simple transactions
• Create amazing experiences for our customers
• Look for opportunities to help customers achieve their financial goals by providing personalized advice and solutions
• Connect customers to our Bankers for the next step
• Educate customers on Citizens products and benefits
• Effectively respond to questions and/or concerns
• Follow all financial policies and procedures, including proper cash handling, state and local laws and regulations

Benefits

• Meaningful work & relationships
• Commitment to community
• 8 hours of paid time off annually for volunteering, separate from regular PTO
• Donations to eligible 501(c)(3) organizations matched, up to $1,000 annually
• Career opportunities, reward, and upskilling
• Promotions and opportunities to grow your career through training, coaching, career planning and development resources
• Comprehensive health care coverage, including medical, dental and vision plans
• 401K with corporate match
• Tuition assistance
• Mental health and wellbeing programs
• Discounts on student loan refinancing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees