Teller

M&T Bank•Rochester, NY

1d•Onsite

About The Position

The Teller position specializes in enhancing the branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. This role involves processing a variety of financial transactions accurately and efficiently. The jobholder is responsible for providing exceptional service to branch customers, resolving routine customer problems promptly, and embodying empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking to support the Company’s culture and brand. The position requires interaction with various departments within the Bank to ensure efficient and accurate resolution of branch-related operational issues. It is crucial for the Teller to stay current on operational changes and make sound risk management decisions to help the branch manage preventable losses and reduce fraudulent activity.

Requirements

High school diploma or equivalent (GED)
minimum of 6 months customer service experience, including data entry and/or cash handling experience
Proven verbal communication skills
Proven interpersonal skills
Proven ability to demonstrated exceptional customer service
Well-organized
Proven time management skills
Proven prioritization skills
Proficient with internet user-level technology

Nice To Haves

Bilingual based on branch needs

Responsibilities

Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
Accurately balance and process customer transactions efficiently following Bank Policy.
Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
Transition identified sales opportunity and provide introduction to appropriate banking partner.
Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
Process customer/account maintenance accurately.
Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.