Teller

Indiana Members Credit Union•Newburgh, IN

20d•Onsite

About The Position

As a Teller, you will serve as the primary point of contact for members at Indiana Members Credit Union, ensuring a positive and efficient banking experience. Your role is critical in processing a variety of financial transactions accurately and securely, including deposits, withdrawals, and payments. You will be responsible for maintaining the integrity of cash handling procedures and adhering to regulatory compliance standards. Additionally, you will identify members’ needs and provide information about the credit union’s products and services, contributing to customer satisfaction and retention. Your attention to detail and excellent communication skills will help foster trust and build lasting relationships with members.

Requirements

Fluent in the English language
Basic computer and technology skills
Attention to detail, maintain adaptability, flexibility and organizational skills
Excellent interpersonal and customer service skills
Honest, accountable, maintains confidentiality
Skilled in use of core system, CRM and imaging once training is completed.
High school diploma, GED or equivalent
Previous cash handling and customer service experience

Responsibilities

Process various member transactions – deposits, withdrawals, loans and credit card cash advances, various types of loan & credit card payments, money orders, cashier checks, corporate checks, crossing selling other products, update members accounts, handle members problems & complaints, wire transfers, complete payroll deduction forms, direct deposits forms
Access safe deposit boxes when applicable
Handle and maintain security of large amounts of cash
Communicate with all back-office departments for assistance and member requests
Open and close various types of accounts, certificates, etc.
Create/order ATM/Debit cards for members
Process stop payments, print statements and histories for members.
Remote Capture of checks
Balance cash drawer daily
Assist with night deposits and ATM deposits
Other duties in the branch may include counting cash delivery, balancing ATM, filing, keeping teller area and branch clean and organized, help with “end of day” duties, stocking lobby with supplies