Teller

Columbia Bank • Hood River, OR

1d • Onsite

About The Position

As the first point of contact for most clients, Tellers play a key role in delivering on the bank's Breakthrough Client Service Standards. With guidance from the Branch Manager and Assistant Branch Manager, the Teller's primary responsibility is to ensure banking transactions are performed accurately, ethically, and in compliance with Columbia Bank procedures and banking regulations. The Teller role is also responsible for maintaining and enhancing client relationships through meaningful conversations that uncover client needs and identify opportunities to provide additional bank products and services.

Requirements

• High School Diploma or GED
• Ability to learn and comply with all Bank policies, procedures, and systems
• Demonstrates exceptional attention to detail and accuracy with written numbers, words, and verbal and written instructions
• Consistently demonstrates ability and willingness to build relationships with clients and other bank associates

Nice To Haves

• 1 year of previous banking or customer service experience
• Bilingual

Responsibilities

• Always performs teller transactions and cash handling functions for clients with accuracy and confidentiality. Examples include deposits, withdrawals, cash advances, payments, transfers, check cashing, balancing cash drawer, etc.
• Accurately performs and supports daily tasks that maintain the integrity of the branch. Examples include appropriate use of double custody in balancing the ATM, processing night drop deposits, balancing negotiable instruments, processing returned mail, balancing credit card machine, updating lobby rate sheets and brochures, etc.
• Mitigate risk by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds.
• Interacts with external and internal clients, anticipates needs, and consistently provides proactive solutions and problem resolutions in alignment with the bank’s Breakthrough Client Service Standards.
• Continuously deepens knowledge of Columbia Bank's product and service offerings and stays current on changes.
• Discuss and uncover customer’s financial needs to identify and offer appropriate products and services.
• Supports referral goals for branch by focusing and identifying and referring basic bank products to the appropriate business partner.

Benefits

• Competitive Incentive Plan
• Professional Development: Grow your skills with our tailored premier banker programs
• Career Growth: Clear paths to achieve your professional goals
• Comprehensive healthcare coverage (medical, dental, and vision plans)
• A 401(k)-retirement savings plan with employer match for qualifying associate contributions
• An employee assistance program
• Life insurance
• Disability insurance
• Tuition assistance
• Mental health resources
• Identity theft protection
• Legal support
• Auto and home insurance
• Pet insurance
• Access to an online discount marketplace
• Paid vacation
• Paid sick days
• Paid volunteer days
• Paid holidays
• Competitive benefits and flexibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees