Teller (Full-Time)

Alerus • Grand Forks, ND

9d • $17 - $18 • Onsite

About The Position

Tellers are empowered to serve our clients and exceed their expectations through service delivery excellence. Primarily responsible for client service and support by handling financial transactions for lobby and/or drive-up clients in a professional manner. Provide clients with a clear understanding of the technical aspects and benefits of products and services offered to support our client’s financial wellness goals. Responsibilities include teller transactions, safe deposit box, client service, branch security, and basic knowledge of Alerus products and services.

Requirements

• Previous cash handling and customer service experience strongly preferred.
• Passion for service excellence - for both clients and internal partners.
• Professional appearance and attitude.
• Dedicated attendance/punctuality.
• Aptitude to handle sensitive operational transactions and client relationships; attention to detail and discretion are essential.

Responsibilities

• Perform teller transactions accurately and efficiently and maintain a balanced cash drawer while adhering to cash limits and discrepancy procedures.
• Support and adhere to policies and procedures around information security, client identification, cash handling check cashing, and physical security procedures; understand and apply regulatory and compliance training.
• Serve as the face of Alerus, providing exemplary client service, for every client every time. Acknowledge and immediately address client requests and issues. Assist in identifying solutions to resolve matters and be able to effectively refer clients to appropriate areas to meet their banking needs.
• Develop basic knowledge of Alerus services and products and learn to recognize client opportunities.
• Provide administrative support, including but not limited to answering and directing phone calls, routing incoming and outgoing mail, maintaining supplies and orderly appearance of common areas, etc.
• Commit to learning your resources and don’t be afraid to ask questions to gain clarity and reduce avoidable errors.

Benefits

• Competitive compensation including base salary, bonus and/or incentive opportunities.
• Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings.
• Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave.
• Learning and development resources for personal and professional career development, and advancement opportunities.
• Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.
• Support for the communities we live in through paid volunteer time and a company donation match opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees