Teller - North Washington

PNC•Alexandria, VA

1d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Full Time Teller within PNC's Retail Bank organization, you will be based in Alexandria, Virginia. PNC is an in-office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. The role involves delivering a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. It includes processing various customer interactions, educating customers on financial alternatives, identifying banking opportunities, and making appropriate referrals to branch staff. The Teller will also perform lobby engagement activities to connect with customers and position PNC products, educate customers on managing financial transactions using technology, and apply product and procedural knowledge to solve customer problems. Adherence to policies and procedures and efficient, accurate completion of daily operations and maintenance transactions are also key.

Requirements

Accuracy and Attention to Detail
Ability to address customer needs
Knowledge of Banking Products
Digital Awareness
Effective Communications
Fraud Detection and Prevention skills
Ability to manage multiple priorities
Matrix Management skills
Problem Solving skills
Ability to understand customer needs
No prior experience required.
No university / college degree, high school diploma, GED, or any significant experience or product knowledge required to accomplish primary duties.
No required certification(s).
No required license(s).

Nice To Haves

Accountability
Banking knowledge
Client Loyalty
Customer Experience (CX) skills
Customer Service skills
Ability to identify opportunities
Ability to leverage technology
Proactive Sales skills

Responsibilities

Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
Processes a variety of customer interactions.
Educates customers on alternatives available for their financial interactions.
Identifies banking opportunities during the customer interaction and refers as appropriate.
Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
Applies product and procedural knowledge to solve customer's problems.
Adheres to all policies and procedures, demonstrating sound judgment within established limits.
Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.