Teller

Two Rivers Careers•West Burlington, IA

40d•Onsite

About The Position

This position is responsible for a variety of customer service duties while receiving and paying out monies in varying forms, maintaining accurate records of all transactions, and providing the highest quality of customer service.

Requirements

High School Diploma or Equivalent Preferred.
Cash handling Experience.
Customer Service Experience.
General PC and peripherals.
Prior work experience in Microsoft Word and Outlook is preferred.
10-key skills preferred.
Basic math skills preferred.
Exceptional customer service skills including written and verbal.
Exceptional relationship building skills.
Motivated, accurate and detail oriented.
Ability to maintain high degree of discretion and confidentiality.
Professional appearance and demeanor.
Performs all transactions within the confines of all State and Federal laws and Company policies and procedures.
Ability to learn, follow and maintain company provided education concerning various compliance requirements.

Responsibilities

Always represents Two Rivers in a professional and positive manner.
Ensures a positive interaction with customers and non-customers while performing routine financial transactions.
Gains and uses every opportunity to grow personal knowledge of banking products and services.
Performs duties in accordance with Two Rivers’ policies and procedures.
Ensures the highest standards of operational excellence.
Proactively recognizes and reacts to cross-selling opportunities by referring customers to appropriate products/services and/or to appropriate personnel and divisions.
Recognizes customer needs based on conversation and provides solutions.
Provides enhanced information about various bank products and services.
Sells appropriate financial products and services to maximize sales and fee income.
Actively participates in community events to demonstrate support for the Two Rivers culture.
Demonstrates proficiency in managing customer relationships.
Processes all deposit, savings and loan transactions, including complex transactions (i.e. Holds, CTRs, stop payments, overdrawn accounts, statement or transaction errors, account closings etc.).
Routinely balances transactions and verifies cash totals without variances.
Completes various customer service forms and functions.
Completes various branch operation duties such as processing night drop, mail transactions, ATM balancing, opening and closing duties etc.
Identifies potentially fraudulent activity to help prevent loss to Two Rivers and our customers.
Two Rivers reserves the right to move/relocate Teller on a temporary and/or permanent basis to any location within the Market based on staffing needs.