Teller

Ascend Federal Credit Union-posted about 1 year ago
Full-time • Entry Level
Tullahoma, TN
501-1,000 employees
Credit Intermediation and Related Activities
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The position involves providing personalized and consistent service to members of Ascend Federal Credit Union through the use of interactive teller machines (ITMs). The role focuses on creating a positive member experience while processing transactions, maintaining knowledge of member service areas, and ensuring compliance with credit union policies and regulations. The department operates from 7am to 7pm, Monday to Saturday, emphasizing the importance of customer service and teamwork in achieving the credit union's goals.

  • Represent the credit union in a courteous and professional manner by following the Teller Service Center Standards.
  • Provide prompt, efficient, and accurate service in processing transactions via interactive teller machines.
  • Receive and review checks and cash for deposit, verifying endorsement and negotiability; cash checks and pay money from accounts upon verification.
  • Enter transactions into credit union records via an online computer terminal.
  • Perform other teller duties including balancing and making advances on open-end loans.
  • Handle member issues including complaints and errors in an acceptable manner.
  • Maintain a basic working knowledge of the ITM Troubleshooting Guide.
  • Keep direct supervisor informed of all machine and equipment errors or issues.
  • Maintain and encourage a good working relationship between branches with ITMs and the Teller Service Center.
  • Cross offer credit union services to members by assessing their needs and explaining different services and benefits.
  • Help increase the member's knowledge about all services to become their primary financial institution (PFI).
  • Follow policies related to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Office of Foreign Assets Control (OFAC) to ensure compliance.
  • Assist with/verify all CTRs for accuracy.
  • Assist members with account inquiries and perform general account maintenance as needed.
  • Complete all required annual training and actively participate in credit union marketing promotions.
  • Read all internal publications including HUB and Possibilities.
  • Perform other duties as required or assigned.
  • High school graduate or equivalent education.
  • 1-3 years of customer service experience is required.
  • Professional appearance and comfort in front of a camera.
  • Accuracy in all teller/new account transactions, including cash handling.
  • Ability to be trained in teller operations to answer questions and resolve problems.
  • Positive communication skills with members during transactions.
  • Ability to manage and prioritize multiple tasks.
  • Working knowledge of computer programs including Microsoft Outlook, Word, Excel, and the internet.
  • Ability to operate or be trained to operate related office equipment including calculators, printers, and interactive teller equipment.
  • Regular and reliable attendance is required.
  • Competitive benefits package
  • Rewarding career opportunities
  • Unique work culture
  • Recognition as a top credit union to work for
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