Teller Supervisor (Full Time) - College Station, Tower Point

PROSPERITY BANK•College Station, TX

22h•Onsite

About The Position

Responsible for implementing existing policies, procedures, and systems involving cashiering operations and customer service functions. Coordinates, directs, and assigns work. Responsible for smooth flow of Teller lines, adequate window coverage, and general training. Oversees provision of a full range of services (including phone and mail) to customers and prospective customers. Ensures that customers are promptly and professionally served.

Requirements

High school graduate or equivalent.
A thorough knowledge of Teller operations and procedures.
Good understanding of Bank operations
Understanding of Bank philosophy.
Knowledge of basic accounting.
Minimum of 2.5 years successful Teller experience
Same requirements as a Teller III
Facilitates GS3 (Gold Star Sales and Service) program for Tellers on team, if applicable to Banking Center
Completes Teller Performance Score Cards, if applicable to Banking Center
Completes Teller Assessments
Assists with operational audits
Any other items deemed necessary by Banking Center Manager or Banking Center Area Manager
All aspects of the Teller line
General New Account knowledge and Online Banking
Ability to help customers with Teller and Personal Banker duties.
Assist the Banking Center Manager with ongoing development and coaching of the Teller Team
Assists other tellers with Operations and Procedures to maintain a high level of proficiency with all work on the Teller line.
Maintains all retention and logs to the standard of the bank.
Excellent communication and leadership skills.
Supervisory and training abilities.
Uses good judgement for sound decisions.
Professional appearance, dress, and attitude.
Solid math skills.
Ability to operate related computer software, and business equipment including 10- key, money counters, and telephone.

Nice To Haves

All aspects of Personal Banker position with intention of becoming a Personal Banker
All aspects of the branch with the intention of becoming a Banking Center Manager
Continued training to maintain an up-to-date knowledge of banking procedures and compliance.

Responsibilities

Ensuring and performing efficient, effective, and professional Teller operations.
Coordinating Teller operations by assisting in assigning work and distributing workflow.
Answering Teller’s questions, solves problems, and assists with complex transactions and sensitive customer relations problems.
Investigating Teller out-of-balance conditions and institutes corrective procedures.
Performing Teller paying and receiving functions as required.
Maintaining an inventory of cashier's checks, money orders, receipts, travelers checks, and other negotiable items for use in the Teller area
Monitoring needs of New Accounts and provides back up as necessary
Ensuring and effectively performing customer service functions.
Resolves customers’ requests, problems, and questions promptly or refers appropriately.
Presenting and explaining Bank services and products to customers and assists in meeting their financial needs.
Receiving and directs customers and telephone calls.
Performing file maintenance and account changes as needed.
Keeping customers informed of Bank services and policies
Maintaining and projects the Bank's professional reputation.
Actively cross sells Bank products and services.
Effectively supervises area personnel, ensuring optimal performance.
Providing leadership to personnel through effective objective setting, delegation, and communication.
Ensuring that personnel are well trained, effective, and optimally used.
Monitoring tellers to insure compliance with policy, procedures and sales culture
Tracking individual employee progress and assists with performance appraisals as required.
Assume the management role in the absence of the lobby manager.
Establishing and maintaining effective communication and coordination with branch and area personnel and with management.
Coordinates Teller duties and responsibilities with related functions within and outside of the branch.
Keeps management informed of area activities and of any significant problems.
Completes required reports and related documents promptly and accurately.
Ensuring that work areas and equipment are clean and well maintained.
Performing procedures for opening and closing of operations, including vault, alarm, and door duties.
Replacing Tellers as needed.
Performing related clerical functions as required.