Teller Supervisor (Full Time) - College Station, Tower Point

Prosperity Bank•College Station, TX

About The Position

Responsible for implementing existing policies, procedures, and systems involving cashiering operations and customer service functions. Coordinates, directs, and assigns work. Responsible for smooth flow of Teller lines, adequate window coverage, and general training. Oversees provision of a full range of services (including phone and mail) to customers and prospective customers. Ensures that customers are promptly and professionally served.

Requirements

High school graduate or equivalent.
A thorough knowledge of Teller operations and procedures.
Good understanding of Bank operations
Understanding of Bank philosophy.
Knowledge of basic accounting.
Minimum of 2.5 years successful Teller experience
Same requirements as a Teller III
Experienced in Windows and Excel spreadsheet applications.
Facilitates GS3 (Gold Star Sales and Service) program for Tellers on team, if applicable to Banking Center
Completes Teller Performance Score Cards, if applicable to Banking Center
Completes Teller Assessments
Assists with operational audits
Any other items deemed necessary by Banking Center Manager or Banking Center Area Manager
All aspects of the Teller line
General New Account knowledge and Online Banking
Ability to help customers with Teller and Personal Banker duties.
Assist the Banking Center Manager with ongoing development and coaching of the Teller Team
Assists other tellers with Operations and Procedures to maintain a high level of proficiency with all work on the Teller line.
Maintains all retention and logs to the standard of the bank.
Excellent communication and leadership skills.
Supervisory and training abilities.
Uses good judgement for sound decisions.
Professional appearance, dress, and attitude.
Solid math skills.
Ability to operate related computer software, and business equipment including 10- key, money counters, and telephone.
Ability to deal with a variety of variables under only limited standardization.
Able to interpret various instructions.
Ability to perform basic math skills, use decimals to compute ratios and precents, and to draw and interpret graphs.
Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.
Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs.
Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary.

Nice To Haves

All aspects of Personal Banker position with intention of becoming a Personal Banker
All aspects of the branch with the intention of becoming a Banking Center Manager
Continued training to maintain an up-to-date knowledge of banking procedures and compliance.

Responsibilities

Ensuring and performing efficient, effective, and professional Teller operations.
Ensuring that all Teller functions are correctly performed and are in accordance with established polices and standards.
Ensuring that all security procedures are followed.
Coordinating Teller operations by assisting in assigning work and distributing workflow.
Answering Teller’s questions, solves problems, and assists with complex transactions and sensitive customer relations problems.
Explaining policies and procedures to customers.
Making judgments for Tellers (within limits of authority) pertaining to cashing and/or accepting checks or drafts.
Investigating Teller out-of-balance conditions and institutes corrective procedures.
Assisting in finding balancing errors.
Ensuring that each Teller balances at the end of each day and that all monies are secured in accordance with established procedures.
Performing Teller paying and receiving functions as required.
Maintaining an inventory of cashier's checks, money orders, receipts, travelers checks, and other negotiable items for use in the Teller area
Monitoring needs of New Accounts and provides back up as necessary
Ensuring and effectively performing customer service functions.
Resolving customers’ requests, problems, and questions promptly or refers appropriately.
Presenting and explaining Bank services and products to customers and assists in meeting their financial needs.
Answering questions and solves problems for customers by listening to problems, collecting data, securing answers, and reporting results to the inquiring party.
Receiving and directing customers and telephone calls.
Performing file maintenance and account changes as needed.
Keeping customers informed of Bank services and policies, including types of available accounts, interest and dividend rates, payroll deduction options, and other related services.
Maintaining and projects the Bank's professional reputation.
Actively cross sells Bank products and services.
Effectively supervising area personnel, ensuring optimal performance.
Providing leadership to personnel through effective objective setting, delegation, and communication.
Ensuring that personnel are well trained, effective, and optimally used.
Providing instruction regarding policy, procedure, and service and product offerings.
Assisting new employees.
Providing personnel with sales training according to Prosperity’s sales philosophy
Monitoring tellers to insure compliance with policy, procedures and sales culture
Tracking individual employee progress and assists with performance appraisals as required.
Providing support and suggestions for employee improvement.
Assisting and supporting personnel as needed.
Assume the management role in the absence of the lobby manager.
Establishing and maintaining effective communication and coordination with branch and area personnel and with management.
Coordinating Teller duties and responsibilities with related functions within and outside of the branch.
Keeping management informed of area activities and of any significant problems.
Providing suggestions for improved service.
Completing required reports and related documents promptly and accurately.
Attending meetings as required.
Ensuring that work areas and equipment are clean and well maintained.
Performing procedures for opening and closing of operations, including vault, alarm, and door duties.
Replacing Tellers as needed.
Performing related clerical functions as required.